One of the things you notice about this place is the ridiculous queue outside the place nearing dinner time even thou there were tons of eating places around there. Waited 1 full hour in the queue before we got a seat, only because the gf REALLY wanted to eat there.

Food is very cheap for the portions. Chef is very generous with portions and doesn't hold back. The cod hotpot and the various sashimi sets are very value for money and are popular. That's about all that's good about the place. Generous above average food.

But good heavens, the service. Maybe the couple running the place is spoilt by the very patient queues daily to believe that they are now doing us a favour to serve us food. Or maybe they are just both clinically depressed.
I'm a self professed patient diner and usually try to be nice and patient to service staff. But is it really necessary to act like they resent every single one of their customer? The black faces, the barking at customers at any sort of "extra" requests, the weird 20% extra if you dun make all your orders at 1 go rule, the throwing of dishes at your table, etc etc. I can almost swear they roll their eyes everytime a customer walks in.
Really, if they feel that their customers are a burden to them, they really should wind it up. It's not just bad service, it's plain rude and agitating.
As a result of their attitude, the whole dining experience is very sombre and depressing. Nobody talks, nobody laughs, nobody smiles. Everyone just dutifully eats up and pay up and leave, probably afraid of being told off if they linger.
It feels like everyone is on death roll and having their final meal. This is NOT the way to dine.

Just because they are willing to have a thinner profit margin (with increased cost of bigger food portions) is absolutely no excuse for them to act this way. It's so rude that it's unacceptable even if WE are the ones getting paid and THEY (the owners) are the customers.
Yes, for the portions and the fare, it is cheap. But if you really want cheap shashimi, better off buying it off Cold Storage sushi counter and eat at home. At least you don't have to face someone serving you like you stole their childhood sweetheart.