I was there entertaining some overseas guests. I soon realized that it was a mistake to have brought them to this restaurant.

Initial Greeting:
From the minute we entered the door, we were greeted with frowns all around, not even a shimmer of a smile. We were rushed and seated as if we just joined the army and it was chow time.

Ordering:
This part went ok. However, take note that the waitress serving us was rather impatient, and still missing that smile which one would expect of somebody in the service industry. We ordered a mere 5 dishes.

Food:
The food did not come at the same time. One dish came, then they remembered to serve the rice, then another two dishes came, and it is at this point that things really took a nosedive south. After the 3rd dish, we had to wait 25 minutes before the other 2 dishes came. That was even after reminding the waitress, every 5 minutes or so, about our order. Do you think this is a cause to be upset? Well, let’s just put it this way: You start eating and then you have to stop eating for a whole 25 minutes because there are no more dishes left on the table, and the seven people seating round the table start staring at each other blankly while their rice get cold. The minutes tick away and you keep giving the waitress constant reminders but to no avail. Your patience starts to grow thin—very thin. You ask for the manager, but he doesn’t show even after repeated requests. The waitresses start to panic as they see their customers start getting agitated. Only then, the food comes. But no one has any appetite left to eat. The rice is cold.

Payment
I went up to the cashier to pay and give the manager an earful. It turned out to be a waste of my breath. The manager was (and still is) incompetent at easing disgruntled customers. He kept making excuses after excuses without a shred of remorse for ruining the evening for seven of his customers. There was no sincerity in his tone of voice. If I could, I would have given him the Singapore Tourism Award then and there—the award for the worst service personnel in Singapore.

Wary travellers stay away.

PS: I have rated their service as 0.1 only because I cannot give a zero.