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The Handburger (Raffles City SC)
Overall - 5
Food and Beverage - 4
Ambience / Setting - 5
Value - 4
Service - 3
Will you return to this place? Probably Not
I spent about S$23 per person

Review Date: 29 Jan 2010
252 North Bridge Road, #B1-77/78 Raffles City Shopping Centre, Singapore
Not that great

Finally had the chance to swing by with my wife one late afternoon to give this place a try. Decor wise, we found it interesting as seating was kindof communal rather than having your own table which I think it's alright when you're there during odd hours like us (3pm plus).


We were sat right in the middle of the restaurant near a row of staffs having their meal break which was really ok with us...hey they gotta eat too! But I just felt that service was very robotic and no smiles at all! But we were hungry so didn't let it bother us.


Ordered 'the works' & 'tea-smoked duck' plus peanut butter & banana shake w/marshmellow to share. My wife's duck burger arrived first while I waited a good 10mins for mine. They served me my fries first (oily), without the burger. The buns we liked (they bake their own) but the meat was dry & tough, the thai inspired sauce overpowering...too lemongrassy. The stuffed tomato-slaw was an interesting & refreshing twist tho.


My 'the works' came in a tower of beef patty, egg, onion rings, bacon, etc, looked great & appetizing altho' kindof unpractical cos I didn't know where to start. However that's where the + ended. The patty was way overdone, dry & tasteless which I feel it's unforgiveable since this is a gourmet burger joint. Chomp it all down reluctantly since I was very hungry by then after waiting.


The only thing we both agreed on was the shake! My...it was creamy, peanutty w/hint of salt & the sweetness was just right. A great dessert on its own even! So at least the meal ended on quite a nice note.


However, what totally irked me next was when we called for the bill. I waved, my wife waved but no one saw us. Hey, the place ain't that big & including us, there were only 3 'tables' of customers. Finally caught 1 lady server's attention, she walked over and left a receipt on the table without a word & walked away. We thought she would come back for our card and so we waited, & waited & waited...very patiently. My wife started trying to get some attention from 2 servers walking nearby but both ignored us completely. Finally, I waved the receipt in the air and one guy behind the kitchen counter signalled us to pay at the cashier counter! Hey, if it's supposed to be self-service for bill, say something or put up signs! Felt like total fools!


Conclusion, not really worth the $45+ bill.


 


 


 


 

 
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ladyironchef
on 7atenine: Very very disappointed...
hello btl: what a shame your trip there wasn't up to your expectations. I went a couple of weeks back, and my date and i totally enjoyed our meal. Food wise i won't say all the tapas were wonderful, but most of them were exceptional with a few being misses anyway. Service wise i was impressed with most of the serving staffs who were polite and cheerful. hello agentbristow04: Personally i think taste buds are very subjective and i always take food reviews as merely a reference. Having said that, i think you should try out 7atenine for yourself to see whether you like the place : )

agentbristow04
on 7atenine: Very very disappointed...
Interesting contrast to most of the reviews raving about this place. I will have second thoughts about going down to experience 7atenine now. I'd been telling my friends about this amazing place based on the reviews I'd read and couldn't wait to actually visit it. But such lacklustre, even appalling service should really be rectified before I even think about going. I sincerely hope that it's a really a case of an unfortunate event. An establishment with such potential deserves better than to be utterly ruined by incompetent service.

 
 
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