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Cafe Iguana
Food and Beverage - 7
Ambience / Setting - 4
Value - 4
Service - 0.1
Will you return to this place? Definitely Not

Review Date: 13 Oct 2008
30 Merchant Road, #01-03 Riverside Point, Singapore
Most horrible experience!!

I've always been a fan of Iguana's margarita...totally addictive! Very solid drinks! Not stingy with their alcohol...think the complimentary corn chips with salsa is GREAT! Goes well with the margarita perfectly.

Food is SUPERB too. The quasedillas and fajitas...yummy!

When it comes the food and drinks part, no doubt cafe iguana scores high on the chart. That's why the place is forever crowded. Perhaps that's the reason why they are so complacent and see no need to have any service to speak off!

Totally disgusted with the service we were rendered at our last visit! Brought some tourist friends there even! Can you imagine my embarrassment! The staff are so rude and no smiles can be found on their face. In fact they gave us a pissed off look! We weren't even being rude!

Last week we were there early for a quick drink after a meeting. In fact that's the don't-know how many times we're there at that time since we've always meet there till 5plus. The cafe's open physically. The staff however were all seated at a corner for some staff meeting. A lady came to us and said they're only open at 6. That's 15mins away. We were already very upset coz she insisted they're always open at 6 when we very well had been there many times at 5plus. We wanted to just sit there and wait since its only 15mins away. She told us rudely to go over to Brewerks instead! WHAT?!

We insisted that we wanted margarita thats why we're there! For what we go brewerks! We said we just wanted to sit there. We can wait. She told us all the tables are reserved! We said we're only going to be for a while. Just a quick drink. Very sure we'll be done by 6.30. That's what we always do. She insisted that her customers will come before that. She shoo us down to the bottom where tables are available. FINE.

So we literally waited there while the staff talked in a corner. I think good service is providing a menu and water while we wait! NONE! They totally ignored us! ok. fine since we're the ones wanting to wait. But come 6pm, NOBODY came still! When we went to get the staff again, she unwillingly came to us with the menu, rudely took down our orders.

Totally pissed off with the non-existence service...how can a service staff looks so pissed off! Do we owe them a living! The whole time we were there, we could see her gossiping and sneering at our tables to her other staff. you can tell by the body language, come on! super unprofessional!

Anyway, we did finish our drinks by 6.30! And all the tables she said will be filled by them ARE STILL EMPTY! really bullshit! I didnt get the staff's name but she's the indian lady. think some supervior or something. gosh! you're supposed to be a leader of your service staff and this is the kind of model you are! total crap! the staff meeting before operation is probably some talk on how the staff should provide service i would imagine. But you jolly well did the opposite while having that meeting!

That's the last time i'm going there. Don't see why i have to put up with this crap service! Disgusted! I think there are much better bars around!

 
Must Tries: margaritas, fajitas
 
I also recommend this place for
Type of meal:Supper/Night Dining, Dinner
Occasion:Large Groups/Gathering, After Work, Chillout
Atmosphere:Vibrant/Noisy, Alfresco/Outdoor Dining, Waterfront, People Watching
 
 
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