My friend made a reservation at 730pm. I arrived at 730pm thinking that my friends were already inside. I walk in looking for them and when I realised they were not, I went to check with the waiter (an Indian) on our reservation. My specific question was "Is there a booking make under xxx?" He seems to misinterpret my question as looking for another restaurant as he pointed outside to the right and say "You just turn right and walk straight." I repeat my question again and finally he brought me to our table.

As we got one child with us, I requested for a Baby Chair. The Indian Waiter asked me whether I want the chair now and I say yes please. He brought the chair and tried to place it beside the chair outside before telling me he feel that the chair is blocking the way so could he bring the chair back later? As we were on the seat with blind beside us, I reminded him that he can squeeze the chair in that corner right at the end of our table as nobody would walk past. He reluctantly placed the seat there and walk off.

After my friends arrived, we decided to eat the buffet. We make a few orders but there were always a few items that never arrived. There were one specific chinese guy in the green polo T who took our order without writing down. We specifially ask him again if he can remember our order (which consist of 5 items) and he was very confident that he can. We request for him to repeat our order and he was unable to do it. We repeat our order to him again but he still insist on not writing down and walk off. Eventually, only 3 out of the 5 items show up. Although the food was supposed to be cook upon order but there was a few like the scallop and tempura which appears to be cold.

Being very annoyed with all the missing orders, we asked another chinese waiter who is wearing a specs to check our order for us. He came back and state that the order item that is not served is the Beef croquette. As it was served earlier, we pointed it out to him and he went back to the kitchen and check again. He came back again stating that the item on the table is not Beef croquette as it is still not ready yet. We ask him if that is not croquette then what is it, he answered that it was a Hamburger Steak as we have combined the items together. We request for him to take a closer look as there was an obvious different between the two. So we asked him again what it was and he was not able to answer. He seek help from the Indian Waiter who repeated the same thing to us again. Eventually when he was not able to answer the question too, he seek the Green Polo T Shirt Waiter's help. He inform us that they have make a mistake with the picture on the menu and what we are eating was not the beef croquette. None of the 3 waiter on duty could tell us what is the mystrey beef item on our table but kept insisting that it is not beef croquette. Eventually they decided to cancelled the order.

After that we make our order for dessert and at 930pm, the Indian waiter came ask us for our last order. After making our last order, he requested for the menu to be returned. As I was sitting beside the child and the Menu was beside me and the chair was blocking him. He actually tried to lend over the boy who was still eating to reach for the menu. I stopped him and hand over the menu to him. He did not say thanks and snatch them out of my hand and walk off.

We were waiting our last order when a Female Waitress approached us and apologize and say they have to cancelled our last order as it was make at 930pm. As we started our buffet at 750pm, they should take the last order at 920pm and not 930pm. As it is according to COMPANY POLICY, she got no choice but to cancel our last orders. We ask her whether is it our fault that we were not ask for our last order at 920pm and she say no. We asked again on the reason on why we should be penalised for a mistake made by your staff. She was very frustrated with our questioning and hastily say she will ask the kitchen to prepare our order as the outlet close at 10pm, we must make sure we finish our order or else we would have to pay for the left over and she walk off.

We got our order at close to 950pm and was reminded repeatly by the waiters who brought the food that they close at 10pm and we must finish our food by then. As we were the last table left, the waiters was just standing around and kept staring at our table as like chasing us to finish faster. The Indian Waiter in particular was staring at our table with a hostile look on his face. My friend was infuriated and asked him over to check what is it he wanted. He claim he was not staring at us so we request for a Manager. He insist there is no Manager on duty and the most senior person on duty was the lady who spoke to us earlier. We decided to let the matter off and he walk off to the front of the outlet still staring at us.

We were really very disappointed by the services rendered by their staffs. They were not only unapologetic about their mistake but most importantly Rude. Walking off seems to be common culture at the restaurant and it appears that closing the outlet at 10pm far exceed the need to provide a good Customer Service.

We were there to celebrate a friend's birthday and instead of a happy time, we were presented with a bad time.