We make an order for a dessert named "That expensive dish", and to our
astonishment, it came with a short piece of hair at the side of the souffle
cup. We asked a service assistance for an explanation. She apologised,
replied that it could be an eye-lash and told us that she would change the
dish, but we'll need to wait for another 10 minutes or so.

10 mins or so later, a person whom I assumed could be the floor manager
approached with the dish and apologised for the incident. Again, we asked
for an explanation, and he replied that a hair could possibly fall into the
dish and all he could do (and which is the usual policy of the cafe) is to
redo the dish.

As a consumer, and especially in today's context, when conscientious
hygiene level is at a paramount. I believe this cafe needs to ensure
that their level of hygiene is in check. Sufficient hygiene work practices should be in place.

To some, I maybe over-reacting over a piece of harmless eye-lash. The point I'm putting across extremely is an undeniable fact that this cafe does not seems to see that the lack of hygiene check and policy is a big problem.

Appalled by the could-not-be-more-bothered attitude of the floor manager, I questioned him
on the level of hygiene that is in force. Unfazed, he repeated that the hair hair happen to fall and "It's natural".

Bowled over by his 'natural' answer, I repeated "You are telling me it's perfectly normal for hair to fall into the food?".

He nodded and walk away.

Obviously, at oomphatico's the level of hygiene is highly questionable, customer service extremely
poor, attitude obnoxious.

I am sure I will never ever step into the cafe again.