I heard about HGW website is a hit recently so I decided to join in as a member to write some reviews on good restaurants I have been.
As to say, I witnessed some unfair incidents , I just felt a need to breathe it out as a Singaporean.

I went dining at this restaurant with my family after reading all the good reviews. The flow of their service and food quality was quite the same as what others have reviewed.
In the midst of our dining, I heard a gentleman next table to us questioning a staff with an angry face why was his coke filled up with so much ice and that cost $4?
The staff replied "THANK YOU for your feedback" and left. A moment later, she came back with a fresh glass of coke smiled and greeted that was a compliment from the shop. Never did I hear the gentleman was happy or shy upon his request, he just sipped and sipped into his drink and carried on his meal.

For this action reacted by the management & team of this restaurant, I wanted to rate their service as 10 because I have not yet seen the same amount of genouristy from any shops who does this and never did the staff give faces to the customer. I feel there are Singaporeans out there trying to take advantage or make a hard life for service people.

I reconised good services is a rare these days in Singapore, and I am here to cheer for those who are in this business, carry on your good work and SMILES for your customers!