| Ristorante De Parma |
Food and Beverage - 6.5
Ambience / Setting - 10
Value - 5
Service - 3
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Will you return to this place? Probably Not
I spent about S$60 per person
Review Date: 01 Sep 2008 |
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| 14B Kensington Park Road, Serangoon Garden Estate, Singapore |
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| Some good food finds but poor service
My first visit to this place was for dinner and I was pleasantly surprised at the delicious pizzas and entrees up for offer. A must try is the tender calamari rings with a non-acidic tomato sauce. I'm usually not a big fan of tomatoes but the tomato dip was light and refreshing. Also, i recommend the pizzas, which are lightly sauced and have a thin crispy crust. The veal is also good. Service seemed good as waiters were very knowledgeable about the menu.
My second visit for lunch was very disappointing. Although there was 1 for 1 pastas offered when u paid by Amex, there was no one else in the restaurant. I was curious about this since on my first visit, the restaurant was full. The same waiter from my first visit was there and he was very pushy. He kept suggesting to us to get the most expensive items, drinks, desserts and appetizers. He even tried to recommend us expensive items even when we did not request a recommendation. Upon his recommendation, we ordered a lobster entree and lobster pasta, at the pricey cost of $68 each. He claimed that the lobster was freshly brought in. To our great disappointment, there was hardly any lobster flesh in the dish and the lobster tasted fishy and stale. I have had much better lobster for cheaper, e.g. Jumbo seafood restaurant which gives u a large, juicy lobster for about $50.
I am utterly disappointed by the service. However, if you have some money to spend their calamari rings, pizzas and certain entrees are of good standard. I would advice to avoid the lobster though as it is just not worth the money. |
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Management Response: 5 Sep 2008
Hi hungrybunny,
Thank you for the review. Wow...you are the first reviewer since we appear on this month's sponsored list on 1 Sept 08.
We are happy to note that on your first visit, you had the opportunity to enjoy so many items on our menu: the delicious thin crust pizzas, other entrees and veal. Like many previous reviewers, I am glad that our fresh calamaris,with the refreshing home-made tomatoes dip had found a place in your heart.
As for the service rendered, we are sorry to note your disappointing experience. We highlight Linguine con Grilgliata Aragosta, the lobster pasta (current seasonal price @$68), only when guests indicate interest in the 1 for 1 credit card pasta promotion. This is because, we do not hide the best deal from our diners. We use one full Rock Lobster at half kg (500gm), served whole, with head and all, per pasta and per entree, in order to ensure good value and quality, and yes, the portion remains, even for lunch at a promotional 1 for 1 price.
We are sorry to hear that the lobsters presented was not up to your expectations. Had you brought the matter up to us during your lunch, we would be more than happy to give you a replacement immediately. We would also investigate any return or unfinished dish; lobster or not, to see what went wrong. At the same tme, as we have no record of any unfinished or return lobster dishes, we are sorry that we were not able to address your concerns immediately, during your lunch. Please be assured that we take food quality seriously.
In any case, we would like to have you back. Do drop me a line when you drop by, we would arrange something special for you.
Oh yes....for those who had dine with us......, just in case you are wondering........., it is the same old two male collegaues of mine that wait on tables. However, a new Trainee will be joining us soon. Akan Datang ; )
Cheers
Ping |
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