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New Asia Bar
Food and Beverage - 0.1
Ambience / Setting - 0.1
Value - 0.1
Service - 0.1
Will you return to this place? Definitely Not
I spent about S$55 per person

Review Date: 03 May 2007
2 Stamford Road, Level 71, Equinox Complex, Swissotel The Stamford, Singapore
Bartenders looking at their feet

If I could give a -10 for service for this place, I would. Went there on a Friday after much deliberation.

Nonetheless at the ground level, you pay $22 to get your first drink which includes housepour (incl juices), beer or wine.

So alright, reached the top level and went to the first drink station to redeem my drink.

Me: Can I have a Screwdriver and a Seabreeze, please.
Bartender: HOUSEPOUR ONLY

I'm like thinking WTF a Screwdriver is Vodka with orange juice and a Seabreeze is Vodka with cranberry juice; that's HOUSEPOUR, aint it?!? So ok nevermind, since you're so clueless about 101 Bartendering I guess I have to shout out VODKA ORANGE JUICE AND VODKA CRANBERRY over the damn whistle and crowd.

So ah ok, he finally understands. So I finish my drink and I want another but he keeps looking at his feet and here I am trying to get a drink like Hello, are you being paid to look at your feet?

My bf complains that I expect too much from service staff but my rationale is this:
1. You are paid to do a service and I will return your service in kind with a hearty thank you, a warm smile and a tip. That is why you are in the service industry, yes? If you hate serving people then quit!
2. You're a bartender and you work in a bar. If a waiter doesn't have the basics of drinks, it's fine but a bartender should at the very least know a basic like this. Not a competent bartender? You deserve to be fired or the very least do your homework.

I think Singapore should do away with the compulsory (most places) 10% service charge and make people in the service industry work for minimum wages plus tips. Yes, it's tough to be tipped in Singapore but what could be agreed upon is, if the service staff has not reached a certain cap (of tip) then the organization will top that up from its own till.

Bah, I'm digressing here but seriously this place suxs in terms of service and music-wise? I can't tell because the DJs spins from hardcore retro to current top 40 in a blink of an eye .... so half the time I'm in Mambo the other half at One Night Stand. Go figure if you like a confused DJ.

 
Must Tries: Bartenders looking at their feet
 
 
Comment (5)
Management Response
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List of Comments
attagirl says: 3 May 2007 14:40
*LOL* wow, we should actually revert to the u.s style of tipping eh? tip them, only if they are good.

speaking from my experience in retail, service line is a frown-upon jobs. most school leavers have this mentality that only 'losers' go into retail & f&b line.
but in other countries, it's an acquired 'art'. it's respectable & professional...

my guess is, the service staff has this notion: pay me peanuts, you get monkeys!
or maybe he is young, & cannot control his emotions.
if i'm his manager, i would've taken him out of this job & send him for more training: if i cannot change my staff, i'll change my staff.
 
combat wombat says: 3 May 2007 15:19
Ahhh...that damn whistle!! *tears hair out*
 
combat wombat says: 3 May 2007 15:20
Ahhh...that damn whistle!! *tears hair out*
 
Deliziös says: 3 May 2007 16:25
During my PreU days, I was in the service line as a part timer but I remembered doing my homework because I was paid for doing a job so might as well learn something and get paid for it, right?

At the end of the day, its the attitude of the individual. That dude looks like he's working to pay rent i.e. I doubt he's young; more like late 20s to early 30s but with that perpetual frown, I'll say mid 30s. LOL!

Yes, do what the Yanks do. I've never come across bad service, always been greeted with a smile and assurance if my food seems to arrive a little late etc. And the best thing is, they do it so well, it doesn't feel "plastic".

Want to know what Plastic greeting is? Go to G2000 and then you'll hear something like HELLO MADAM and you look around, no one is looking at you but you see the staff staring at the door and you feel like Heck, who's the ventriloquist over here?!

One day I'll pull a fast one and say, "Who said that huh? You better own up ......". LOL!
 
Chicken Rice Man says: 3 May 2007 18:15
I hate the whistle too!!!!!!!!!!! but the ambience is very good lah. You should up their rating for that lah.
 
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