Thanks for taking an active interest in the HungryGoWhere community. You are an important member of this community and here are some useful tips before writing your Management Response for a particular review on your establishment:

• Bad reviews happen to even the best businesses. No one’s perfect all the time! A single bad review does not mean the end of the world. Instead, do take the opportunity to show the customer that you care about his bad experience and would like to address it in a positive way.
• Don’t lash out at a customer! That will bring about a negative response from the rest of the community and damage the reputation of your establishment.
• Do read through all the reviews and see how they can help you to improve your establishment – it’s the collective view, rather than any one individual view, that matters the most to the community.
• We practice a ‘rolling average’ rating. What this means is that the average rating of your establishment will change over time based on the reviews you are receiving. This gives all establishments a chance to improve over time.

Once your response is posted, we will update the customer.