19 Jun 2008 • 3 reviews • 1 follower
My companion and I read about this place on a blog review and decided to give it a try for dinner on a Thursday night.
We ordered sausage rings with gherkins ($10) for starters (tapas). The sausages were too salty and not even the mustard and the gherkins could balance out the saltiness.
For the main course, we ordered the Barramundi fish (about $18.80) and and a Duck Confit ($17.50). The duck was quite good, although the portions were a tad too tiny for my male companion's appetite. The fish seemed quite fresh, but apart from that, the taste was not particularly memorable. All in all, I would say that I have had better main courses at far better prices.
For dessert, we ordered the Sticky Date Pudding (about $10.80) which came with a scoop of ice cream and butterscotch. I would say the dessert was not bad although I have not had sticky date puddings elsewhere before so I would not have had a fair comparison to make. According to my companion who has eaten other comparable puddings, the one we ordered was not particularly exceptional and suggested that perhaps the one at Tuckshop (at Bank of China building) might even be better.
What really disappointed me, however, was the inflexibility of the staff who served us. The waitress was helpful, but the two lady owners were not. We had originally planned to takeaway a Carrot Cake ($10.80) and a slice of the Bake of the Day -- Lemon Butter Cake. The Carrot Cake comes with a scoop of ice-cream and so I had requested to have the Carrot Cake without the ice cream and for them to charge me accordingly less. I would have been happy with a discount of $2 or $3 (the menu states that a scoop of ice cream is $4.90). However, the lady boss flatly refused and said that they would serve me the ice cream there and then and pack the cake for me separately. By that time we had already had our meal and were too full to eat any more, and I asked them to explain why I had to pay for something that I'm not eating? They could not give me a satisfactory explanation.
How difficult is it for a business to simply sell me a slice of cake without ice cream and give me a discount of a couple of dollars? Having just returned from Taiwan and been overwhelmed by the high level of service, I am sorely disappointed with the attitudes of the staff that served me at 25 Degree Celsius. Businesses should learn that no matter how good you think your food might be, you will not get returning customers if you cannot even get the basics of customer service right.