Mon - Tue: 11:00 - 00:00
Wed - Thu: 11:00 - 01:00
Fri - Sat: 11:00 - 02:00
Sun: 11:00 - 00:00
Gusto is arguably Orchard Road's largest Italian restaurant in an al fresco setting. It features a chic bar offering a delectable array of spirits, wines and cocktails and a contemporary dining area set amongst lush greenery with menu featuring authentic Italian regional delights and Chef's favourites.
The food and drink was good, but the service was disappointing.I ordered the gnocchi and a oreo milkshake, the gnocchi was delicious but the milkshake was a bit too milky and didn't have enough oreo. I was impressed when the waitress memorized my order...or so I thought. We also asked about dessert first and We wanted the Chocolate fondant(like a chocolate lava cake), the waitress said it would take 10-15 minutes so we ordered it with our food. After a pleasent eating expericence, and our food was taken away we were waiting for 10-20 minutes when we asked how our dessert was going, as we ordered it with our food. A new waitress said it wasn't keyed in in our order. So I went to get Gelato that the restraunt also had, and it wouldn't be ready for another 45 minutes. We talked to the manager and he offered us free gelato... apperently he didn't know the freezer thing was broken -.- We ended up just paying for the food and drink.
Bistro is divided into 2 sections with an alfresco dining area and also an indoor space. Do indicate your preference when making reservations. Food wise, the pan fried seabass did not disappoint with its tender flesh and beautiful mango salsa. The sous vide wagyu rump was too peppery for my liking. Being a cut from the rump, the texture was not the most tender. I did enjoy the rose hoegarden and also their Gusto Mocktails which are both refreshing. To ensure the meal ends off on a sweet note, do try the awesome tiramisu. Check out below for full review http://theaugbunnies.blogspot.com/2016/06/food-review-alfresco-gusto-ion-orchard.html
Mediocre food, terrible service.
To start off, we had to repeat our reservation details 3 times to get seated. The manager who was serving us was clearly not paying attention to what we were saying. We gave him the name the reservation was made under but he kept asking us if we were '3 plus 2 group'. There were only 4 of us.
Shortly after we got seated, the same manager attempted to take our order, while standing behind the counter. Sure, the counter was just next to our table but the least he could do was to step away from the counter and approach our table. We didn't even realised he was speaking to us initially. And as if it couldn't get worst, the first thing he said to us was 'Are you ready to order? Better order now before my kitchen gets busy'. Before we could respond, he proceeded to point at each of us, going around the table, to take our orders. Pointed at us 'you, you, you, & you'. Imagine the look of horror on our faces.
Not wanting to make a fuss, we ordered. And surely another round of bad service ensured when our food arrived. The manager ordered us to 'keep your menu away' so he could place the food down. Plates were placed down loudly. Clearly, we got it, our business was not welcome.
We finished our undercooked pastas and called for the bill. The bill was then hastily provided - receipt placed on the table with a comment 'check!'.
Got it. Never coming back.
By the way, the coffee tasted bad with a strong burnt aftertaste.