Folks, do yourselves a favour and stay away from this Ajisen scam shop at Tokyo Walker that sells overpriced, inedible "Osaka food". The Teppankaki Scallops and Tofu Hamburger rice were overcooked mediocre fare, far below typical food court standards. The worst had yet to come..
We'd ordered a Mochi-Cheese and a Seafood Okos (their name for Okonomiyaki) which arrived drowned in mayo and sauce, this was so we wouldn't realize until it was too much late that it had been burnt charcoal-black on both sides.
We showed the burnt Okos to a horribly rude waiter who had a perpetual snarl on his face, instead of apologizing, he added insult to injury by lying that the Okos was a new menu item, hence the different presentation. What was most disgusting was how this waiter acted like he was doing us a favour by serving us food that clearly should be thrown away.
We then asked to speak with their manager, a native Japanese lady who had ealier taken our orders and we'd hoped could redeem the situation and give some semblance of service. It took us several attempts, as they did more bait-and-switch: everyone from the kitchen help to the front greeter were brought to us in place of their manager.
When we finally managed to bring the matter to the manager's attention, she offered to make things right for us, then returned 15 minutes later to show us that she'd given us a whopping $1.29 discount! (An egg costs $1 here, so you might say we all got egg on our faces that afternoon.) They say constructive feedback is a gift, so why go to all that trouble to insult us further when we were looking for simple acknowledgement that such burnt food should never be served to paying customers.
Glad to say we're never going to eat at this establishment again.