Finding this place was already a little of a challenge. They don't hang any signs of indication that this is Brasserie Gavorche. Upon entering, I was greeted professionally by the host/ cashier who was a French guy, seated down at a corner seat and given the menu. Then I was told of that day's specials and quickly given some bread to munch on.
I noted quickly this was the exact ambience I felt when I dined overseas In Europe, I didn't feel like I was in Singapore at all! full of expats and the working crowd. Not for youngsters and people who Are not familiar with French dining.
I love French food, and so yes, was impressed by the menu and could dine at ease, but my friend who knows nothing much about French dining, felt entirely out of place and needless to say, intimidated.
The service staff is professional - I'll give them tops for that. But lack any heart. No smiles, and look at guests (whether foreigners or not) as if they are a bother. You won't receive BAD service, they are quick to look out for signs of needing to be served, etc, but you will feel like you are a burden to them. I looked around and caught the eye of one of the servers, and he came forward to ask if he would like to take our order. I apologized and said I'm sorry, My friend is still on the phone. I was just looking around. The waiter gave me a Look of tolerated frustration, i even felt bad for coming in around 1:30pm and promptly left at 2:30pm to prevent any angry stares.
They do have regular diners - and treat them warmly I saw. But other than a warm hello, that was really all they gave. After that, service was back to "the cold professional" style.
Food-wise : I'll not say it's tip top as well. I had the rabbit - which was undercooked, although the potato croquettes were heavenly. My friend's lamb was extremely good though! We had the crepe Suzette which was a huge disappointment - too much too much of the alcohol, I wasn't even tasting any orange and felt the alcohol burning my throat.
I hope that the management will actually read these reviews and improve - no one enjoys stuck up service. It doesn't matter whether one is French or can pay for a $1200 vintage, if they continue with such service - they won't last for long. (And I don't just mean the restaurant, I mean the service crew). Coming from someone who is in the restaurant industry, and knowing the fierce competition in Singapore - I would say they need to review their operation methods and take greater care in their food (it feels like they have taken for granted that everything would be good because of their established name). There are many many more French restaurants out there, working hard to vie for the hearts of diners, and just because you have a French head chef and some French waiters ... I'm sorry to say, do not make the cut.
I apologize this has to be a harsh review, but in light of what I viewed from the management, it seems they need a good wake up call for their rather snobbish attitu