Xinyi Fan •
28 Oct 2011 • 2 reviews • 0 follower
The chicken Hotpot at Bedok offers chicken, beef and prawns served in a claypot over a stove or a burner with solid fuel. After finishing the meat, the customers will have the option to add soup based and add optional ingredients from the fridge and enjoy the food just like steamboat. However, on 22 July 2011 (Friday), I have made a 7 pm reservation for 10 pax at the Bedok Point outlet, we arrived at 6:50 pm and a waitress showed us the menu before we were seated. She says that this will expedite the serving of the 3 large hotpots ordered. At 7:05 pm the staff managed to set our reserved table as the previous customer leave. They served the hotpots shortly and halfway through the food we requested the waitress (likely in her 40s) to add some stock into our hotpot. She reluctantly added some to about 1/4 full. We have got some optional ingredients and would like soup filled to 1/4 full is all we get? The waitress claimed that it would be tasteless if she adds more. At about 7:40 pm, the waitress urged us to finished our food fast as there is another 10 pax group queuing at the entrance. I queried if that group has made reservation. The waitress replied no, the group is made up of walked in customers. At 7:50pm, the waitresses urged us to finish our dinner again as the 10 Pax are still queuing outside. I asked the waitress if we leave, how long can the next group stay and I added is I am going to come back in an hour time will they still serve that group or they will drive that group away? If not I will lodge a complaint. At 7:55 we foot the bill and leave. The waitress gave me a 10% off coupon for our next visit that I will not use as I will not condone such poor service at any restaurant let alone repeated patronage. In summary, 50 mins eating time, 3 large hotpots, disallowed to add more soup and enjoy the steamboat ingredients, $13 per pax, Made Reservation and were asked to leave numerous times so that they can squeeze more revenue at the expense of good reasonable service. Does anyone want to breed this type of business? I would spend my hard earned money elsewhere where I really feel valued as a customer.