I'm writing this with great displeasure to inform of my recent experience at Chiso Zanmai despise the decent spread of good-tasting food offered.
Just yesterday, 8/10/13, me and my friends, a group of 5 headed down to The Central for a birthday celebration dinner at Chiso Zanmai. We noticed that part of the floor section was closed (the area with nicer decor and interior, closer to the dessert section).
We made reservations beforehand and were being seated at the open, high-ceiling area. When we arrived, we requested for the floor manager to have our seats shifted to the nicer seating area. Unfortunately, the floor manager politely denied our request and explained that due to the lack of manpower, they were unable to cope with more tables, and that the area was closed. Understanding the situation, we agreed to stay put at where we were seated. No fault here.
However, towards the end of our dinner, a Caucasian couple walked into the restaurant and we happen to overhear the floor manager readily allowing their request to be seated in the closed section without any persuasion.
I took the initiative to have a chat with the floor manager to understand more on his decision in allowing the couple in the closed section and what i got as an explanation was that "They are having an important discussion". Upon hearing this, i did not probe further as i believe nothing can be done at that point to nullify our displeasure with the different treatment in service.
Taking this opportunity, i would like to pose 2 questions:
-Based on the response of the floor manager, does it mean that my friend's birthday celebration dinner is less important than that of another guest's dinner?
-Does the quality of service rendered at Chiso Zenmai vary according to the race and nationality of its patrons?
With all this being said, I would not foresee myself or any of my friends patronizing Chiso Zenmai anytime in the near future.
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