Full review: http://purpledayz-nada.blogspot.sg/2014/04/damotory-jung-winehouse-at-robertson.html
It was printed on the voucher that beverages are not included. I respect that.
At point of making our first order, we asked the crew (a Korean) the following, in exact words:
"Can the tea be refilled?"
(nametag: Yong Jin(YJ)): "once." (with a hand sign "1")
The issue - Payment
We r on voucher and so the only payment required were our beverage.
The bill came, to our horror, a good $44++ for 3 tea flask and 1 makgoli. We were charged for 4 tea refill (we only had 3 tea refill) and 1 makgoli.
We asked the crew why are we charged for refills since we were told that we have one free refill per flask.
She insisted they do not provide free refill. I told her what the first crew(YJ) told us and there were 4 of us present and we all heard the same thing. She went to check and came back to say the same thing. She said there is no way YJ would told us that.
I said, then I want to speak to YJ. And she said YJ had left for the day.
I told her, that was what we heard at point of order. so if she wants to charge the additional refill, please charge it to YJ for all I care.
10min later she came back to say they called YJ and he said he didn't tell us that. At this point in time, I have became annoyed. You are wasting my time. Why are u using up my time to verify my words? Do u really think it is because we don't want to pay for our food?
I asked to speak to manager and a Korean lady came.She repeated and insisted whatever the prev crew said. She said YJ is her assistant Manager and there is no way he would say that to us.
And then, u know what. Fine, whatever. I do not wish to continue this conversation. We only had 3 refills so you canot charge us for 4 refills. We paid for the 3 refills and close the matter.Open letter to Damotory
I sincerely hope you see this.
After thinking about it, I think it could have been a language barrier problem. In other words, YJ could have genuinely misunderstood our question and therefore his answer was not specific to our question. Therefore, he would not know that he just made us misunderstood the house policy.
But for $12, you have just pushed a group of 9 customers out of your place. U have just sent them out making them look like unreasonable, dishonest and stingy. For your info, we all hold good jobs and can well afford.
You have stepped on a part of me which I cannot accept people to step on. That is integrity. You are doubting my words. It was a matter of principle. It was my birthday and we were in a good mood. We will definitely pay for what we had to. If we had knew that refills are chargeable, we would probably still ordered refills and will still pay for them.But the case now is that,collectively we heard and understood it the same way.
And you know what. Getting into this kind of conversation over 'tea refills' is senseless and so not cool. You spoilt my night.