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(Closed) Damatory Korean Wine House

AsianBeerKoreanWine

Daily: 17:00 - 01:00

+65 62356787
$34 based on 14 submissions
NaiNai

Half price dinner buffet

For more information, please go to http://nainaigrandma.blogspot.sg/2013/01/review-damotory-korean-wine-house.html 

Bought their deal online for $24.90 for dinner buffet. I really like the design of the restaurant. It has both indoor and outdoor seats. The indoor seats are separated into tatami seats and the normal wooden benches. If the weather permits, one should try sitting outside at night. It will be really quite unique to sit on tatami out in the open air under the starry night. However, being the very typical Singaporean, "Aiya, the weather very hot la" cross our minds and we choose the indoor seats.
Food-wise, they have quite a variety that are included in the buffet. We can order anything that is $20 and below. However, they missed the most important element in a buffet. DRINKS! and water is not complimentary.

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08 May 2014 • 2 reviews • 0 follower

Damotory Jung Winehouse at Robertson Quay -- My worst korean restaurant experience in Singapore

Full review: http://purpledayz-nada.blogspot.sg/2014/04/damotory-jung-winehouse-at-robertson.html

It was printed on the voucher that beverages are not included. I respect that.

At point of making our first order, we asked the crew (a Korean) the following, in exact words:

Me:
"Can the tea be refilled?"

Server
(nametag: Yong Jin(YJ)): "once." (with a hand sign "1")

The issue - Payment
 We r on voucher and so the only payment required were our beverage.

The bill came, to our horror, a good $44++ for 3 tea flask and 1 makgoli. We were charged for 4 tea refill (we only had 3 tea refill) and 1 makgoli.

 We asked the crew why are we charged for refills since we were told that we have one free refill per flask.

She insisted they do not provide free refill. I told her what the first crew(YJ) told us and there were 4 of us present and we all heard the same thing. She went to check and came back to say the same thing. She said there is no way YJ would told us that.

 I said, then I want to speak to YJ. And she said YJ had left for the day.

 I told her, that was what we heard at point of order. so if she wants to charge the additional refill, please charge it to YJ for all I care.

10min later she came back to say they called YJ and he said he didn't tell us that. At this point in time, I have became annoyed. You are wasting my time. Why are u using up my time to verify my words? Do u really think it is because we don't want to pay for our food?

 I asked to speak to manager and a Korean lady came.She repeated and insisted whatever the prev crew said. She said YJ is her assistant Manager and there is no way he would say that to us.

 And then, u know what. Fine, whatever. I do not wish to continue this conversation. We only had 3 refills so you canot charge us for 4 refills. We paid for the 3 refills and close the matter.

Open letter to Damotory
 Dear Damotory,

 I sincerely hope you see this.

 After thinking about it, I think it could have been a language barrier problem. In other words, YJ could have genuinely misunderstood our question and therefore his answer was not specific to our question. Therefore, he would not know that he just made us misunderstood the house policy.

 But for $12, you have just pushed a group of 9 customers out of your place. U have just sent them out making them look like unreasonable, dishonest and stingy. For your info, we all hold good jobs and can well afford.

 You have stepped on a part of me which I cannot accept people to step on. That is integrity. You are doubting my words. It was a matter of principle. It was my birthday and we were in a good mood. We will definitely pay for what we had to. If we had knew that refills are chargeable, we would probably still ordered refills and will still pay for them.But the case now is that,collectively we heard and understood it the same way.

 And you know what. Getting into this kind of conversation over 'tea refills' is senseless and so not cool. You spoilt my night.
28 Apr 2014 • 3 reviews • 7 followers

Ala-carte buffet came in oversized portions

I went last week with a friend for early bird ala-carte buffet without any deal voucher.

We ordered japchae (glass noodles) for a start, a pork dish and a bowl of soup. We expected that the waiter would serve a reasonable portion. We were totally wrong.

All dishes came in large portions and because we didn't want to waste food, we asked if we could exchange for a smaller portion. Nope. It seems like the portion given is standard whether it's just the two or ten of you.

Every 100g of food wasted would cost you $5 so obviously we had to down all that. We went for a variety of food but ended up with a full stomach filled with japchae, pork and soup only. I could not try the squid, the basic musthave pancake and others because we were simply too afraid what we'll get...

Definitely not recommended for couples/ pairs.

The quality of food and ambience are commendable for its price so you may still want to visit if you have a large group of you. Bewarned. They may just serve you in year end party portion even in that case :P
01 Dec 2013 • 1 review • 0 follower

absolutely disgusting

Refusal to honour their promotion for early bird even though the service staff at the door confirmed that it is so and they only inform you when the bill is presented. Gladly would have paid if the food is even decent to begin with. Never mind that we only order 4 dishes. The food were really unpalatable and everything taste sweet. Omelette with seafood, beef rib soup, bibimbap and spicy gizzard. Gross misrepresentation of korean cuisine. Way below the standard of Kko Kko Nara, Manbok Seafood, Todamgol. Total waste of time and money
06 May 2013 • 1 review • 14 followers

Worst service encountered

My friends and I recently bought the ala-carte buffet for 6 from deal.com.sg. Wben we called to make a reservation for Sat, we were explained over the phone that there will be wastage charges of $10 per pax and gst and service charge is excluded from the voucher. (which is understandable as it was stated under the terms and conditions of the voucher)

Drinks were not included in the vouchers and food was decent. nothing much to shout about except for their beef with spring onion. That was one dish worth mentioning. We were told that we are only allowed to order 4 dishes at a time, which we complied to as the table was not big enough anyway. As we started to order our 4th round, the waiters emitted an unpleasant attitude which gave us the vibes that they wanted us to leave but we brushed it off eventually to avoid ruining the night. But little did we know the worst part had yet to come.

The actual price of the bill was $234 while we purchased the voucher at only $127. However, we were presented with a bill that charged us 10% service charge and 7% gst based on the actual price of the meal, instead of 10% service charge and 7% gst based on the price of the voucher we bought it for. This isn't logical and accountable for. Why should we be charged 10% of $234 when we paid only $127 for the vouchers? I mean, when you go to a store and purchase an item for $100 but costed $500 before discount, it isn't right if you were charged $50 for the service charge isn't it?

We walked up to the manager (a korean lady) and tried to questioned her if the charges were right, and to our dismay, she raised her voice and demanded the charges were right before we had a chance to explain, and mind you, she was pointing and smacking the voucher against the table during this whole ordeal. The worst part was, she didn't seem to even try to listen and take in what we said. Even though we gave her a scenario why it was wrong, but to our dismay, she continued to demand her right of way, which was totally a put off to potential patrons of her restaurant. The ordeal ended with me sternly telling her that after the 10mins of explanation she still does not understand what I was trying to get across to her before storming out of her restaurant.

For me, it will be the last time I will ever step into that restaurant. For those whom have not redeemed the vouchers yet, do so as soon as you can and keep a look out for the service charge and gst at the end of your bill. Though the amount wasn't much, the ethics and integrity of this place had totally hit subzero in the eyes on my friends and I. For those whom are thinking of patronising this place, I suggest you skip this to save you the hassle of experiencing a overpriced restaurant paired with unethical and unprofessional services.

(p.s they charge $20 for 4 pcs of chicken wings. I think you get my point ;) )
01 Feb 2013 • 4 reviews • 0 follower

over pricing

though the service and ambience is good, but I felt that the food is over priced. I bought a voucher from deal.com.sg. It stated that the set meal is worth of $60 and pax of 2. I don't think just 3 sides dishes, a main course, rice wine and dessert which is fruit worth $60 and we dont even feel full.