Search Restaurant

11 Unity Street

#01-30/31 Robertson Walk

Tel: 62356787

More Information

  • Suitable for
    • After Work2 votes
    • Children/Family1 votes
    • Quiet1 votes
    • Large Groups/Gathering1 votes
    • Dinner1 votes
    • Chillout1 votes
    More...

Reviews

Edward Chua 995
  • 1 Reviews
  • 14 Followers

Worst service encountered

06 May 2013
My friends and I recently bought the ala-carte buffet for 6 from deal.com.sg. Wben we called to make a reservation for Sat, we were explained over the phone that there will be wastage charges of $10 per pax and gst and service charge is excluded from the voucher. (which is understandable as it was stated under the terms and conditions of the voucher)

Drinks were not included in the vouchers and food was decent. nothing much to shout about except for their beef with spring onion. That was one dish worth mentioning. We were told that we are only allowed to order 4 dishes at a time, which we complied to as the table was not big enough anyway. As we started to order our 4th round, the waiters emitted an unpleasant attitude which gave us the vibes that they wanted us to leave but we brushed it off eventually to avoid ruining the night. But little did we know the worst part had yet to come.

The actual price of the bill was $234 while we purchased the voucher at only $127. However, we were presented with a bill that charged us 10% service charge and 7% gst based on the actual price of the meal, instead of 10% service charge and 7% gst based on the price of the voucher we bought it for. This isn't logical and accountable for. Why should we be charged 10% of $234 when we paid only $127 for the vouchers? I mean, when you go to a store and purchase an item for $100 but costed $500 before discount, it isn't right if you were charged $50 for the service charge isn't it?

We walked up to the manager (a korean lady) and tried to questioned her if the charges were right, and to our dismay, she raised her voice and demanded the charges were right before we had a chance to explain, and mind you, she was pointing and smacking the voucher against the table during this whole ordeal. The worst part was, she didn't seem to even try to listen and take in what we said. Even though we gave her a scenario why it was wrong, but to our dismay, she continued to demand her right of way, which was totally a put off to potential patrons of her restaurant. The ordeal ended with me sternly telling her that after the 10mins of explanation she still does not understand what I was trying to get across to her before storming out of her restaurant.

For me, it will be the last time I will ever step into that restaurant. For those whom have not redeemed the vouchers yet, do so as soon as you can and keep a look out for the service charge and gst at the end of your bill. Though the amount wasn't much, the ethics and integrity of this place had totally hit subzero in the eyes on my friends and I. For those whom are thinking of patronising this place, I suggest you skip this to save you the hassle of experiencing a overpriced restaurant paired with unethical and unprofessional services.

(p.s they charge $20 for 4 pcs of chicken wings. I think you get my point ;) )

0 Photos

    0 people found this review helpful

    Was it helpful to you? Yes

    View More Reviews

    lowsimin
    • 3 Reviews

    over pricing

    01 Feb 2013
    though the service and ambience is good, but I felt that the food is over priced. I bought a voucher from deal.com.sg. It stated that the set meal is worth of $60 and pax of 2. I don't think just 3 sides dishes, a main course, rice wine and dessert which is fruit worth $60 and we dont even feel full.

    0 Photos

      0 people found this review helpful

      Was it helpful to you? Yes

      View More Reviews

      NaiNai
      • 25 Reviews

      Half price dinner buffet

      18 Jan 2013
      For more information, please go to http://nainaigrandma.blogspot.sg/2013/01/review-damotory-korean-wine-house.html 

      Bought their deal online for $24.90 for dinner buffet. I really like the design of the restaurant. It has both indoor and outdoor seats. The indoor seats are separated into tatami seats and the normal wooden benches. If the weather permits, one should try sitting outside at night. It will be really quite unique to sit on tatami out in the open air under the starry night. However, being the very typical Singaporean, "Aiya, the weather very hot la" cross our minds and we choose the indoor seats.
      Food-wise, they have quite a variety that are included in the buffet. We can order anything that is $20 and below. However, they missed the most important element in a buffet. DRINKS! and water is not complimentary.

      I also recommend this place for:

      After Work, Children/Family, Chillout

      3 Photos

      • http://i.insing.com.sg/rnr/food/170479/233287/Dam-n-e69f511eabb989f110ec7e02ef25b6c6.jpg

      • http://i.insing.com.sg/rnr/food/170479/233287/Dam-n-3705312380e89c951e2cd4cc8bc28ea0.jpg

      • http://i.insing.com.sg/rnr/food/170479/233287/Dam-n-0d00f2258c16bf8399c55d7573523efc.jpg

      0 people found this review helpful

      Was it helpful to you? Yes

      View More Reviews