HJ Chen •
29 Jul 2014 • 1 review • 0 follower
We made reservations at 1230pm on 28th July 2014 at East Ocean, hoping to have a nice family dim sum meal. We reached at 1215pm and there was a large crowd milling around and a long queue just to speak to ONE restaurant staff.
Apparently everyone had a reservation and the restaurant staff had a 3 page long list of names with 'reservations'. After 25 minutes of queuing to declare your reservation, you are expected to hang around for an unknown period of time before the staff hollers your name at the top of her voice to indicate table availability.
Alas, we gave up after sweating 45 minutes for our turn even with a reservation. Overall, it was an appalling experience which left a bad taste in our mouths even without tasting anything. East Ocean Restaurant, if you can't handle reservations, don't take them. If you take them, make sure you train your staff to be efficient and polite.
I'm won't be going there again, even if your Dim Sum attains Michelin Star.