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71%100%64 votes

East Ocean Teochew Restaurant

AsianCantoneseChineseDim SumTeochew
East Ocean Teochew Restaurant is well known in Singapore and the region for serving the mouth-watering Teochew cuisine and dim sum using only the freshest ingredients to retain its authenticity.

Mon - Fri: 11:30 - 15:00

Mon - Fri: 18:00 - 23:00

Sat, Sun &: 10:30 - 15:00

Sat, Sun &: 18:00 - 23:00

+65 62359088
$35 based on 64 submissions
Lunch (19 votes), Children/Family (17 votes), Vibrant/Noisy (17 votes)
Woon Kai Goh

Long queue

We made a reservation on the 3rd of May 12 noon but waited almost AN HOUR for our table! The waitress said the customer has already made payment but refuse to leave and keep asking us to wait for "5mins more".

Not suitable if you are going for big days like birthday with a big group or anniversary celebration, the long wait will spoil your mood. Better reserve your table at Imperial Treasure Teochew or ION Taste Paradise.

Dim sum is good. Egg tarts and lui sa bao, I prefer Taste Pardise. The vinegar trotter is good. Har gao is good but not siew mai. The cheong fun with fritters is very special and cheong fun with prawn, both are good. A must try is their roast pork!! The cutie dim sum, we ordered dog and rabbit, can forget about these.

Do take note: Ridiculous pricing for wet tissue and pickles! Pickles like those you eat with plain porridge, 20 cent big, one pax one piece. $1.30 per pax. We paid $13 for 10 pax. When asked, the waitress said, "Chilli sauce leh, also need money"

The HGW community like this place for...

  • roast pork5 votes
  • Custard Bun3 votes
  • Yam Paste2 votes
  • Bumble Bee1 vote
  • Claypots1 vote
  • French Beans with Minced Meat1 vote
  • Kai Lan1 vote
  • Read more Must-try Dishes
Community submitted Favourites:
Overall
Based on 64 votes
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Ambience
Service
19 Jan 2015 • 6 reviews • 0 follower

Bad business practice

East Ocean has lost the plot:
 - They charge $1.30 for "pickles / towel" PER PERSON. And this includes the chili. What this means is, if you want either the chili or the towel, the only way you can have it is by paying for the "pickles / towel" package, even if you don't eat pickles.  There is no option to pay for just the towels, and chili is clearly not free here.  Whereas other Chinese restaurants may try to surreptitiously load the pickles onto your bill but would let you remove it upfront, East Ocean goes a step further by making it not an option to decline the pickles, if you want either the towel or chili.
 - They charge $1.00 per person for plain water.
 
 Not sure when exactly this happened, but they just lost a long-time customer. I just deleted their number from my phone today.
07 Dec 2014 • 3 reviews • 0 follower

return back towel but still charge

return back towel but service lady said still charge $1.39+svc+GST coz towel, pickles & chilli charge together   to my surprise, dim sun restaurant charge for chilli which go with din sum? service lady answered yes different restaurant has different policy charges (day light robbery style)   another server said it company policy he can't do anything but charge us for towel though we don't use   bad poor horrible attitude service style restaurant
return back tower but still charge us ~$6
07 Dec 2014 • 3 reviews • 0 follower

return back towel but still charge

return back towel but service lady said still charge $1.39+svc+GST coz towel, pickles & chilli charge together to my surprise, dim sun restaurant charge for chilli which go with din sum? service lady answered yes different restaurant has different policy charges (day light robbery style) another server said it company policy he can't do anything but charge us for towel though we don't use bad poor horrible attitude style restaurant
27 Oct 2014 • 2 reviews • 0 follower

Bad customer service

We went there to have dinner a couple of weeks ago. When my grandma was going to pay the bill they didn't accept her credit card saying that they're afraid that it was empty even though they haven't check yet, and when my grandma is going to pay cash they ask if she has enough money to pay! That is really humiliating! Like why would we eat there if we can't pay >.
29 Jul 2014 • 1 review • 0 follower

No point making a reservation!

We made reservations at 1230pm on 28th July 2014 at East Ocean, hoping to have a nice family dim sum meal. We reached at 1215pm and there was a large crowd milling around and a long queue just to speak to ONE restaurant staff.

Apparently everyone had a reservation and the restaurant staff had a 3 page long list of names with 'reservations'. After 25 minutes of queuing to declare your reservation, you are expected to hang around for an unknown period of time before the staff hollers your name at the top of her voice to indicate table availability.

Alas, we gave up after sweating 45 minutes for our turn even with a reservation. Overall, it was an appalling experience which left a bad taste in our mouths even without tasting anything. East Ocean Restaurant, if you can't handle reservations, don't take them. If you take them, make sure you train your staff to be efficient and polite.

I'm won't be going there again, even if your Dim Sum attains Michelin Star.