Alan Lee 807 •
06 Jul 2013 • 2 reviews • 0 follower
Saturday 6th July 2013 Lunch
I wanted to have good american food today so I suggested Empire State for lunch with my family gathering.
It was the worst decision I have made and since this is my first visit I am considering it as my last visit. I have ordered a Steak and fries and to be done in medium well.
2 orders came in early which is the ribs and the herb chicken. The chicken looks very hot with flames which I am suspecting chef microwave was the trick behind it well perhaps I was wrong.
My steak came and as I slice it I can feel it was quite tight. As I slice open I knew the beef was not medium well but well done. I knew the reason why as a medium well beef was placed on a hotplate so by the time it reaches my table it has become well done. So it means their chef is not a chef nor was a cook it was just a human to cook at certain temperature and time but forgetting the whole process which lead to the food change.
I told one of their staff that I have ordered medium well instead of well done but the staff insist it was medium well not well done. He went back to kitchen and came back, without muthering a word he wanted to take the hotplate away. I stopped him asking why? He just mentioned he will change for me. So their staff without even explaining the temperature of my steak will also never explain why he want to take away the hot plate.
I think Empire State is over rated, my wife's ordered of beef sandwich was the worst ever we had. So what was wrong? Basically, the people there has no passion in service and in the food they served.
Never going to this place again, even a hawker can do a medium well steak probably. I have attached the colour of medium well steak and the colour of the steak I have ordered.