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After shopping in causeway point at around 6.30pm, was looking for a place to eat. This is the peak period for all people to qeue at restaurant for seats. Swensen had long qeue, however Empire state does not have any qeue. Feeling tired to search, decided to give Empire State a try. The servers were busy moving around, and there is no one to attend to the customers waiting to be seated. We had to call out to one of the staff before they notice us. We were being guided to our seats and given menu to choose from. I am a beef lover, so i saw this beef sandwich inside the menu. The sauce itself looks very tempting from the looks. When food is served and i ate it, everything tasted too ordinary and would say that it hit the bare minimum standard. They charge money for ice water, so i am fine with it. However, i finish my whole sandwich and my ice water is not up. Even after i ask for the bill, the ice water is charged within bill , but not served to me. Ask about my experience to eat there again, would be a "no". For those who loves big portion meal that is very filling, can still try them out at Empire State. They are pretty much like new york new york, in terms of their food style.