31 May 2015 • 1 review • 0 follower
Made a trip to botanic gardens on a Sunday hoping to give my parents a pleasant meal. Given that its mainly self service based (with the exception of food being served to you. Other things such as water and condiments have to be taken yourself, and orders have to be made at a counter) , and that serving sizes are average, sitting arrangements are largely communal (long tables and benches that are not particularly comfy), there's little to justify much of their prices.
My parents both chose to have a laksa each, and share a Basic Works and I ordered the pork pulled burger. After more than half an hour, the Basic Works and burger finally was served. But their main courses of laksa had yet to come. 5 to 10 minutes later, after a total of 40 minutes they informed us that the order machine had a hiccuping and had not received their order. And that it was now past 2pm and the kitchen was not serving laksa anymore. They asked if we would like to order another dish and have the cost of the laksa refunded (that would not be complimentary, despite the delay). They offered us a complimentary drink instead, which was rather stingy.
Obviously it was way past lunch time by then and we did not want to wait another half an hour to eat, so we asked for a refund instead. Upon receiving the refund for ONE laksa (I had ordered 2), I realised that the lady at the counter had ALSO taken my order wrongly, keying in 1 laksa instead of 2. I suppose I should have checked my receipt and amount paid after ordering, but the preogorative is on them to as service providers to get my order correctly and confirm it, which they did not. Of course, it did not really matter since the laksa order never got through, however, it does reflect very poorly on the service standards of this establishment.
In a previous visit, I also recall having to wait a over half an hour for my food. Having seen the increasingly bad service, I am sure that I will not be returning to Food for Thought again.
To be fair, the food is palatable, but not extraordinary enough to distinguish it from other eating places of its kind. Particularly given the portion to price ratio.
Overall, I would not recommend this place, but if you have an above average budget, a small appetite, and believe you have a patient, gracious temperament, do feel free to put it to the test.