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I went to the Bontanical Garden's Food for Thought branch with a number of Mummy friends and their toddlers on a weekday morning. I was excited to try out their breakfast as I heard so much about them. Pity, their service provided were horrendous.
First, when I asked one of their staff about one of the breakfast on their menu, the staff blankly told me she doesn't know. Okay, no big issues, I went over to the counter to ask about it.
Then a few minutes later, this particular staff broke some of the porcelain cups right behind us. The sharp pieces flew at our directions and onto the floor. We were lucky nobody was hurt. A few seconds later, a staff (I believe her to be a management staff) asked if we could move elsewhere because they have to clean the floor. No apologies. This is bad crisis management. I wouldn't mind at all if she came up to apologise for her staff and then reassign us another table so that they can clear the mess. Instead, she sounded like we were obstructing their work.
Lastly, because of the large group we have and many toddlers here, it's inevitable that the table will be messier. Before leaving, I saw this black-faced male staff came over to clear the table, showing major displeasure at us.
Food for Thought. I think you ought to be thinking about your service.
Side note: I think there is a lot of msg in their food as we felt very thirsty after that.
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