11 Aug 2014 • 1 review • 0 follower
Summary: THE WORST SERVICE QUALITY EVER! McDonalds has better service quality than here!
I visited Imperial Treasure Steamboat on 10th Aug 2014 around 2:30pm
They told us they are going to close at 3:30pm and we thought 1 hour should be enough. I didn't know that was the exact starting point of the disaster.
1. Slow service
We ordered their set menu and chose pork and beef. those two meat dishes were not ready even when we finished almost everything else.
I thought something was wrong and checked with their service staff and they brought it after like, 5 minutes.
Those are just sliced meat prepared in advance, ready to serve. I don't understand why it took such a long time to get our meat and it totally ruined our lunch.
2. Staffs are not attentive and distracting
Since we were sitting at the corner seat, I had to call them 5 times every time when I wanted something. And they totally ignore you when you call them.
Overall, Service was really the worst for my 3 years experience. I think Mcdonalds has better service standards than here.
3. Preparing for the Dinner Time
Probably their staff are busy due to short-handed situation. However, they were keener to prepare for the dishes and table settings than giving us proper level of service. Everybody was just focusing on putting plates and chopsticks and spoons on other tables and they were also keen to take away our set of sauce and sesame oil.
4. Taking-away your food
Even before you finish the dish, they just take away your dish with some food left, without even checking or asking to you.
So be careful, if you don't leave much food on the plate, they will just take it away from you!
5. Food Quality
Soup base is just okay. Ingredients are not that good.
Overall, not impressive at all.
I am really disappointed from their level of service quality, their lack of professionalism and everything they presented as a restaurant.
Any other Hot Pot or Steamboat place is better than here. I seriously don't recommend here to anyone.
If you want to try better hotpots, please choose anywhere but here.