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Imperial Treasure Steamboat Restaurant (ION Orchard)

AsianCantoneseChineseSichuanSteamboat
A Chinese restaurant offering both ala carte and set menus, Imperial Treasure Steamboat Restaurant specialises in serving Chinese steamboat with a diverse selection of soup bases such as the popular Sichuan spicy soup and rich ginseng chicken soup.

Daily: 11:00 - 16:30

Mon - Fri: 18:00 - 22:30

Sat & Sun: 18:00 - 23:00

+65 66369339
$58 based on 10 submissions
910910

One will never forget about tomato soup steamboat

Not a single change that they allowed me just to walk in.  Perhaps, one and only chance, without any booking.  As the time passes, they are getting more customer to patron their eatery. And if I have craving for their steamboat, I needs to book in advance.  At that time, I don't know any other place have any tomato soup base.  Even there is, it's not an easy to have savoury in not over sweeten tomato.  This eatery place really makes it just nice, after put other raw food, the essence of this soup was splendid. That I am always the last one ended up drinking it.  Kind of wasting such a delicious soup if not drinking to finish it.

They do have private rooms available with the minimum spending coverage.  I had the thinking that I am in Shanghai, as their deco and setting are quite posh. 

The HGW community like this place for...

Community submitted Favourites:
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Based on 10 votes
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11 Aug 2014 • 1 review • 0 follower

The service was really horrible.

Summary: THE WORST SERVICE QUALITY EVER! McDonalds has better service quality than here!

I visited Imperial Treasure Steamboat on 10th Aug 2014 around 2:30pm
They told us they are going to close at 3:30pm and we thought 1 hour should be enough. I didn't know that was the exact starting point of the disaster.

1. Slow service
We ordered their set menu and chose pork and beef. those two meat dishes were not ready even when we finished almost everything else.
I thought something was wrong and checked with their service staff and they brought it after like, 5 minutes.
Those are just sliced meat prepared in advance, ready to serve. I don't understand why it took such a long time to get our meat and it totally ruined our lunch.

2. Staffs are not attentive and distracting
Since we were sitting at the corner seat, I had to call them 5 times every time when I wanted something. And they totally ignore you when you call them.
Overall, Service was really the worst for my 3 years experience. I think Mcdonalds has better service standards than here.

3. Preparing for the Dinner Time
Probably their staff are busy due to short-handed situation. However, they were keener to prepare for the dishes and table settings than giving us proper level of service. Everybody was just focusing on putting plates and chopsticks and spoons on other tables and they were also keen to take away our set of sauce and sesame oil.

4. Taking-away your food
Even before you finish the dish, they just take away your dish with some food left, without even checking or asking to you.
So be careful, if you don't leave much food on the plate, they will just take it away from you!

5. Food Quality
Soup base is just okay. Ingredients are not that good.
Overall, not impressive at all.

I am really disappointed from their level of service quality, their lack of professionalism and everything they presented as a restaurant.
Any other Hot Pot or Steamboat place is better than here. I seriously don't recommend here to anyone.

If you want to try better hotpots, please choose anywhere but here.
12 Jul 2014 • 316 reviews • 86 followers

One will never forget about tomato soup steamboat

Not a single change that they allowed me just to walk in.  Perhaps, one and only chance, without any booking.  As the time passes, they are getting more customer to patron their eatery. And if I have craving for their steamboat, I needs to book in advance.  At that time, I don't know any other place have any tomato soup base.  Even there is, it's not an easy to have savoury in not over sweeten tomato.  This eatery place really makes it just nice, after put other raw food, the essence of this soup was splendid. That I am always the last one ended up drinking it.  Kind of wasting such a delicious soup if not drinking to finish it.

They do have private rooms available with the minimum spending coverage.  I had the thinking that I am in Shanghai, as their deco and setting are quite posh. 
09 Feb 2014 • 3 reviews • 0 follower

Horrible service from Ivy

I visited Imperial Treasure Steamboat Restaurant at Ion on 8 Feb around 9:20pm. I asked the staff what time they close, to which she said 10:30pm. So I said ok estimating that 1 hour was enough. I was seated by another staff (Staff B). And when Staff B left my table to their working counter, I saw and heard clearly a 3rd staff (I later found out her name is Ivy) scold Staff B quite loudly in Mandarin: "We're closing at 10:30! Why did you let her in?!" to which Staff B defensively said "It wasn't me who let her in." Staff B hurriedly came to me and said they're closing at 10:30pm, do I have enough time. I said ok. After she left me, Ivy also came over and warningly said they're closing at 10:30pm so I better order fast. By this time, I was rather annoyed and told her Yes I know, i was waiting for my spouse to arrive; which he did less than 5 min. later. We ordered immediately by 9:30pm. The food came promptly but we waited 15 min for the soup to get ready, which frankly, is quite long for steamboat.  We managed to finish and was preparing to leave by 10:30pm. The restaurant was still at least a quarter full, with customers in neighbouring tables still chatting. So I don't understand why Ivy came over AGAIN to remind us they're closing. Only us and not the neighbouring tables. It's like she decided it was her personal mission to prove a point to Staff B using us as an example on how to drive out customers on time. We said ok, we're almost done. Within a couple of minutes, she came again and switched off the soup heater and removed the pot. This time, I couldn't help but point out the neighbouring tables were still eating so why is she so concerned with my table getting out on time? She just glared at me and walked off with the pot. We went to this restaurant for a special occasion and the experience with Ivy totally ruined our night. And yes, when we left; or in my opinion got chased out at 10:30pm, the neighbouring table was still eating.  Food wise, we found the quality more or less acceptable although a little on the pricey side. So if you are a masochist who enjoys paying a high price for bad service, by all means visit this restaurant and don't forget to request to be served by Ivy. 
23 Jan 2014 • 114 reviews • 1 follower

Steamboat fine-dining style

For a full run-down of my dining experience, please visit:
http://foodiepink.com/2014/01/07/imperial-treasure-steamboat-restaurant-ion-orchard/

Enjoy :)
02 Jan 2013 • 2 reviews • 0 follower

Good Services from floor waitress, but unfriendly supervisor and manager

It was my second visit. The food and ambience are really worth the visit. The waitress serving the tables were polite and friendly. However, the attitude from the supervisor and manager will make me think twice to visit again.

On my second visit, my friends and I were signalling to the lady at the counter (seems to be the supervisor) on the numbers of people. But she was busy making phone call and told us to wait. The manger walked out from behind and he just smiled at us and walked away, despite I were telling him the numbers of people.

The same lady was inpatient when taking order and she was pushing sales instead of sharing the difference. It was only after we ordered, another waitress was sharing with us that the fish is fresh and that we should not choose "Soon Huat", as there are many small bones, and we should consider king grouper. I told her we just placed our order. It was too late to change our order.

I so wish that this lady was the one who takes the order. The people who are serving are different from those who take order. Probably our attires were humble thus the services from the supervisor and manager were not that excellent?