It was my second visit. The food and ambience are really worth the visit. The waitress serving the tables were polite and friendly. However, the attitude from the supervisor and manager will make me think twice to visit again.

On my second visit, my friends and I were signalling to the lady at the counter (seems to be the supervisor) on the numbers of people. But she was busy making phone call and told us to wait. The manger walked out from behind and he just smiled at us and walked away, despite I were telling him the numbers of people.

The same lady was inpatient when taking order and she was pushing sales instead of sharing the difference. It was only after we ordered, another waitress was sharing with us that the fish is fresh and that we should not choose "Soon Huat", as there are many small bones, and we should consider king grouper. I told her we just placed our order. It was too late to change our order.

I so wish that this lady was the one who takes the order. The people who are serving are different from those who take order. Probably our attires were humble thus the services from the supervisor and manager were not that excellent?

As a steamboat lover, my friends and i had high expectations of this steamboat restaurant from the Imperial Treasure Group. Located at the prime of Orchard Road, you would expect all restaurants to uphold a certain standard of hygiene practice. We ordered quite a substantial amount of ingredients as we were all famish and we ordered both the traditional pork bone soup as well as the spicy mala soup base. We were happy with what was served at first, until shortly after we started tucking in, I spotted something in my pork bone soup that didnt look like any of the ingredients we had ordered. I lulled the foreign ingredient up and realized it was a short strand of hair. We notified the waitress attending to us, and she just simply said, 'Oh okay' and proceeded to walk away. As we didnt want to kick up a huge fuss, we decided to let it be. I then refrained from eating from the tainted pork bone soup. As we continued eating from the spicy mala soup portion, shortly after, my friend exclaimed in horror! Another short strand of hair was lulled up. This time it was lulled up from the spicy mala soup base. Disgusted and annoyed. We notify the waitress again.The waitress simply replied us with, "Oh Sorry, later i'll give you a free dessert ok?". Is this honestly the best service recovery your restaurant can offer after making us lose our appetite? Yes, they had our soup changed after our second complain and then we found a fly sandwiched in between the raw scallops that we've ordered. By then we have all lost our appetite after what had happened and couldnt finish what was on the table after. On top of all that had happened, we still had to pay $210 for the trauma and dissatisfied meal. No discounts were even offered to us.I would strongly suggest that NEA should drop a visit to their kitchen as I am sure proper hygiene practices were not carried out for all this to happen. Patronize this restaurant at your own hair-risk!