28 Jun 2015 • 17 reviews • 0 follower
Actually, I went to the Raffles City Shopping Centre Branch but there was not link to that Branch at HungryGoWhere.
Extremely RUDE staff and BAD service. We made a reservation the day before for 12:00 noon and reached the restaurant earlier at 11:30am. We are not unreasonable people and we waited patiently for 30 minutes until 12pm. In this 30 minutes, the restaurant manager entertained several groups of customers that had the same number of people as us. These groups were all with queue numbers and did not make any reservations. We asked if he could serve us first and if we need to get the queue number instead, but he said no because we have a reservation at 12pm. Only after waiting until 12pm and after several groups with queue numbers had gone into the restaurant, did he ask us to go in. I asked him politely for an explanation and his reason was because he wanted to get us a sofa seat. But from my observation, clearly the groups before us with queue numbers were also given sofa seats.
To be honest, is this even logical and does this even make sense??? I politely asked the manager if it is ok if i get a queue number and join the queue instead of waiting for the reservation at 12 because it seems to be faster that way but he insisted to keep me waiting. I understand that the F&B environment can be very demanding and stressful but please also kindly attend to the queries of your customers. We are not that demanding. We just hope the people who serve us can have a bit more common sense and handle things logically.
I'm deeply disappointed in the services that were provided to me at this particular outlet. After reading the reviews in the other outlets for the Imperial Treasure Group, I'm adamant that such simple service in-competencies did not happpen to only me alone. I'm quite disappointed as I thought the food at Imperial Treasure was good but I don't think I will patronize your outlets again if this sort of service continues.