1) You are expected to lay your own tables. A stack of napkins, plates and a tumbler of utensils plonked in front of you after you are already seated. We had to distribute them ourselves. We made a prior reservation yet the tables were not ready when we reach. The restaurant wasnt even crowded. But we didnt mind.
2) Wrong food served despite repeating orders. The server repeated the wrong item during ordering and was corrected twice. When delivery came, not one, but 2 wrong items out of 8 items ordered. We highlighted the wrong items and was returned with puzzled looks as if we made the mistakes ourselves. We offered to take the wrong item since we have waited for a long time, and asked if the other (correct) order was already being prepared so that we don't trouble them to recook - we thought this was a nice gesture on our part. To our horror, the manager in charge (or possibly the owner) stormed out, told us there is no need to shout (???) and said that she can pay for it and eat it herself. Her face was black and she stormed back into the kitchen. Afterward some time she came to our table and asked sacastically if all the orders are ok now. I also witnessed her talking bad about our table to her friends in the restaurant, in our presence. How's this for service. No apologies nothing for serving the wrong food in the first place. Customers have to get a scolding for patronising, and that moment it just felt ridiculous.
3) fish and chips, mac and cheese was good. steak was pre-cooked though.
4) Food took a long time to arrive although there wasnt many customers in the first place. last item arrived after almost everyone else has finished - but maybe due to the screwed orders.
Maybe they are seriously understaffed - only 2 servers in the whole restaurent. To give credit, the male staff was polite throughout. But the manager's behaviour leaves us completely shocked and disgusted.
If you need reasonable value and a reasonsable quiet place for meal, can give this place a try since its usually quite empty. But at your own risk pl. Good chance of getting a tongue lashing. Now wondering if we should have paid the service charge. But one thing for sure. We will never return.
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