You don't even get that much in the cup because some of the water obviously stays inside of the coffee grounds leaving about 150ml of coffee in the cup, or 4 oz ...
Now, I paid $6 dollars for this cup of coffee, which tasted fantastic. This is not a ridiculous sum for a cup of coffee, however, as in any hospitality situation there must be a sense of value when all is said and done and that I did not have. 4.2oz of coffee is nowhere near enough to give any serious coffee drinker the caffeine buzz they probably walked in the shop to find.
Maison Ikkoku needs to start serving more coffee with an order. 8oz is the minimum I would consider fair and is exactly what most specialty coffee shops serve. Even if they offered an upgrade to 8oz for a couple of dollars it would be more fair but this is just ridiculous. Nobody will pay $12 dollars for their mid-afternoon pick-me-up ... so this business is obviously passing up a lot of business.
Upon addressing the barista about this issue (who was not busy) I was quite rudely snapped at and lectured about policy. Snapping at customers is the absolute wrong response when shilling any premium goods. The classic "service recovery" here is to apologize and offer the manager's card or, in the case of an empowered server, DO SOMETHING ABOUT IT. Never snap or be rude, no matter what.
I have messaged MI's info email address about this issue and until I receive a proper reply I will not be recommending this establishment to anybody.
Final verdict: Maison Ikkoku - half baked menu and undertrained staff.
I spent $6 per person.
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