Review of Mad •
31 Jul 2013 • 1 review • 0 follower
The food and ambience at MAD is pretty good though if you are looking for value for money, MAD isn't the place to go.
HOWEVER, no matter how good the food is, I will NEVER go back to MAD if they don't change their service staff and the attitude of their staff.
Firstly, there was a misunderstanding between us and one of their staff (who turned out to be the operations manager) as to the promotions for their one-for-one drinks. Apparently, the promotion did not apply to the second drink that we ordered.
So when the said drink came, we were surprised and when we enquired further, the operations manager was too busy to talk to us and one of the waitresses by the name of Mindy/Mandy told us that they will settle the issue with us later and topped off this statement with a "talk to my hand" action.
Another waitor then came to our table and told us that because of the misunderstanding, they would waive the cost of the drink for us. He then brought the bill for us to pay. This we did and note that the bills did not contain that particular drink.
As we were preparing to leave, the said Mindy/Mandy came running and told us (with a very condescending attitude) that we had not settled the bill for the drink. Despite us trying to explain to her the situation and wanting to speak with her manager instead, she insisted that we "let her finish talking first" and insisted that we had to pay for it. After all that, she indicated that they were willing to let us have the drinks on the one-for-one promotion. The absurdity!
Finally, after her spiel, the manager came back to us with even better comments. Apparently, the drink that was to be waived was now to be charged to the waitor himself and the manager thus wanted to clarify the story behind this with us BEFORE he even spoke to his waitor.
I may not be in the resturant business but I would assume that it would be pretty obvious/reasonable to FIRSTLY ask your own staff as to what the situation was (and why that particular staff even offered to charge the drinks to himself) AND THEN come and clarfiy/confirm the situation with us.
But sadly, that is NOT what happened. What happened at MAD was that the manager comes charging to our table, wanting to know what happen so that he can then clarify/confirm the story with his staff! I don't know what impression he has of us, but I'm sure none of us are mind readers and would definitely have no idea as to why that particular staff would be charging the drink to himself.
So all in all, I would not recommend MAD to anyone until the attitude and service levels of the staff changes. To be fair, the manager may have acted on an impulse but we will definitely not condone the attitude of Mindy/Mandy. That was bordering on rudeness.