Visited the restaurant at city square today. I've been to this outlet before and the quality then had already dropped significantly from the momiji at pomo. But this time, it was to atrocious levels. We came at 8pm, the buffet is scheduled to last until 930/10. Even at 8pm, they had refused to replenish many dishes, including chawanmushi, mushroom soup. Most other food looked like scraps left over...like the salmon, sushi, desserts. Mind you we had paid $93 for two pax. Also, the yakitori station was cooking stuff and all of the cooked food with tag numbers left there and they didn't allow us to collect it on the basis that we might take other peoples food. Problem is, nobody was serving them for a good 10 minutes and the food was getting cold. The cook refused to let me take it despite my own table number being on the plate! Also the shabu shabus had at least 6-7 clips on them but nobody was manning the pots. Worse part, there are staff standing and walking around doing nothing. The last straw was when I asked them if they are replenishing the food, one worker said no. I went to ask another staff, she said yes, they couldn't seem to agree with each other. Immediately I demanded a refund and within the next 5 minutes we were out of there. Will never return again.
I spent $47 per person.
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