Gaz HD •
25 Nov 2014 • 4 reviews • 4 followers
I've had the pleasure of eating at PS Cafe in Dempsey before, great meal, great ambiance and a wonderful time.
I've eaten at PS Cafe An Siang Hill before, OK lay out, good atmosphere and great food.
THIS TIME however, the third PS time, OMG. I ordered the soup of the day (French Onion Soup) and Ploughman's Sandwich. My partner ordered the Chicken Tikka Sandwich (looked amazing). My meal turned up at the same time, the starter (soup) with the main course, which was a nice touch and worked well. However...
The French Onion Soup skipped both the floating bread and the cheese. I queried the brown oniony mass to the server who assured me the cheese was in the soup and melted. Understand, there was no cheese anywhere to be seen.
The Ploughman's. The menu lists both Aged Cheddar, Ham and pickled onions. The sandwich looked good but under a bit of investiagation, there was no cheddar, in fact, no cheese. It was then that the veg included, some lettuce, some pickled peppers and the expected ham. I called over the server and suggested the cheese was missing. She took the plate away and returned a few minutes later and explained the cheese had melted. I took a bite and called for the manger. Obviously, Ploughmans sandwiches are solved cold, not warmed (actually not unpleasent) but w** was the cheese? The manager agreed the cheese was missing (both dishes) and offered to repace the meal with something else, at this point, I was starving so had half the sandwich and the meal was dropped from the bill.
I cannot tell you how appalling this experience was "the cheese is in the soup" and "its melted in". Awful. The chef should be fired, the server, owner and manager should hang their heads in shame. Wine was nice though. Great atmoshphere but a ruined experience.