Tamago Tsubushi •
14 May 2015 • 4 reviews • 0 follower
To preface this, the food is quite good and my girlfriend loves the Pistachio Macaron Frappe.
I hadn't returned to Paul in a few years so I was expecting the same good food and I wasn't disappointed.
However the service was absolutely terrible. Granted the restaurant appears to be understaffed, however with 2/3 watiers working there, you could probably replace with a traffic cone and get the same effect. Here are some grievances:
The soup I ordered did not come with a spoon, after a few minutes realizing it wasn't coming I had to ask for one.
Asked for some water, after 10 minutes only 1 glass of water arrived when we were a party of two.
Normally it's custom at a restaurant to wait until your appetizer is finished before the main course arrives. Well not at Paul, it's fun to cram 4 dishes onto a tiny table like a jigsaw puzzle and have your main course go cold while you hurrily attempt to finish your appetizer.
Asked for the bill, it came after some time but no one wanted to take the bill. I could have walked out and they'd be none the wiser. After about 20 minutes, my girlfriend had to practically set flares for the waiter to pick up the bill.
To conclude, it's one thing to have an establishment be understaffed, it's quite another to hire inefficient waiters. Paul would be better served if customers just pick up their food themselves at the kitchen and self-pay there too. It seems the cooks are the only ones that are efficiently hard-working.
The food is good, however the service is bad enough to not warrant a return.