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Paul (Ngee Ann City)

2.5

Eatability rating

76 reviews

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Internationally renowned French bakery and patisserie Paul sets foot in Singapore, with the opening of its 130-seater restaurant at Ngee Ann City. The bakery is famous for its range of freshly baked breads such as the La Flûte Paul and pain au chocolat , as well as pastries and sandwiches.

Mon - Thu: 08:30 - 22:00

Fri - Sat: 20:30 - 23:00

Sun: 08:30 - 22:00


Restaurant:
Mon–Sun: 10:00 - 23:00

+65 68365932
+65 68361914
$27 based on 106 submissions
Breakfast (18 votes), Brunch (17 votes), Lunch (12 votes)
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4

back for my 2nd visit...

tried croque monsieur for this second visit and i think its nice... sis ordered some crepe dish which taste nice too... did not manage to try their desserts on the 1st visit so ordered the millefeuille chocolat this time round, think its nice, even sis said its nice when she is not a fan of desserts...

The HGW community like this place for...

  • chocolate croissant4 votes
  • Croque Mercier1 vote
  • Croque Saumon Poireaux1 vote
  • Mango Millefeuille1 vote
  • Omelette1 vote
  • Pure Jee Cake1 vote
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Latest Community Reviews:
• 14 May 2015 • 4 reviews • 0 follower

You might as well self-collect your dish and make payment in the kitchen

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To preface this, the food is quite good and my girlfriend loves the Pistachio Macaron Frappe.
I hadn't returned to Paul in a few years so I was expecting the same good food and I wasn't disappointed.

However the service was absolutely terrible. Granted the restaurant appears to be understaffed, however with 2/3 watiers working there, you could probably replace with a traffic cone and get the same effect. Here are some grievances:

The soup I ordered did not come with a spoon, after a few minutes realizing it wasn't coming I had to ask for one.

Asked for some water, after 10 minutes only 1 glass of water arrived when we were a party of two.

Normally it's custom at a restaurant to wait until your appetizer is finished before the main course arrives. Well not at Paul, it's fun to cram 4 dishes onto a tiny table like a jigsaw puzzle and have your main course go cold while you hurrily attempt to finish your appetizer.

Asked for the bill, it came after some time but no one wanted to take the bill. I could have walked out and they'd be none the wiser. After about 20 minutes, my girlfriend had to practically set flares for the waiter to pick up the bill.

To conclude, it's one thing to have an establishment be understaffed, it's quite another to hire inefficient waiters. Paul would be better served if customers just pick up their food themselves at the kitchen and self-pay there too. It seems the cooks are the only ones that are efficiently hard-working.

The food is good, however the service is bad enough to not warrant a return.
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• 11 Apr 2015 • 1 review • 0 follower

Waitresses with attitude

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I agree with some of the reviewers here. I liked Paul's food. For this particular store it's just ok. What puts me off is the service. The waitress acted like I owe her big time and was begging her for food. What a mood killer. I cannot believe Paul keeps employees with this kind of attitude to serve customers.
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• 01 Jan 2015 • 1 review • 0 follower

the service sucks, d*** horrible

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For me it's simple. As long as the service sucks, my mood for the meal is ruined. All that the waitresses do are to ensure I pay my bill asap. Rude bunch of people. I'm never going back. Thank God at least the chef has better manners though. 
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