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Paul (Ngee Ann City)

2.5

Eatability rating

77 reviews

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EuropeanFrenchWestern
Address: #03-16/17, Ngee Ann City, 391 Orchard Road, 238872
Internationally renowned French bakery and patisserie Paul sets foot in Singapore, with the opening of its 130-seater restaurant at Ngee Ann City. The bakery is famous for its range of freshly baked breads such as the La Flûte Paul and pain au chocolat , as well as pastries and sandwiches.

Mon - Thu: 08:30 - 22:00

Fri - Sat: 20:30 - 23:00

Sun: 08:30 - 22:00


Restaurant:
Mon–Sun: 10:00 - 23:00

+65 68365932
+65 68361914
$27 based on 107 submissions
Breakfast (18 votes), Brunch (17 votes), Lunch (12 votes)
4

back for my 2nd visit...

tried croque monsieur for this second visit and i think its nice... sis ordered some crepe dish which taste nice too... did not manage to try their desserts on the 1st visit so ordered the millefeuille chocolat this time round, think its nice, even sis said its nice when she is not a fan of desserts...

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Latest Community Reviews:
• 11 Jun 2015 • 2 reviews • 0 follower

Bad experience with a waiter's service

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My daughter and I went to the restaurant this morning at 11.45am. There was no queue. We waited shortly and a male staff came to the counter. I asked for a table for 2 and to sit outside. Without checking he told us there were no outside seats available. I pointed to an empty corner table at the back and asked him if thats available. He replied casually that it is dirty and not cleared up yet. I told him i will wait. Surprisingly, he took 2 menus and walked towards the table and asked us to follow him. The table was clean and empty. After sitting, I noticed there were a couple of empty tables around us. I wanted to ask him why there were tables unoccupied as I thought he said no outside seats available. But he had left the table already. My daughter didnt want me to make a scene then so I didnt persue the matter further. I do not understand why he said there were no tables outside and is he discriminating us (because we were not "well dressed", we were in tees, shorts and sandals or because we were singaporean chinese who do not speak english with an accent) from having an outside table. This dampens my mood during lunch.
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• 14 May 2015 • 4 reviews • 0 follower

You might as well self-collect your dish and make payment in the kitchen

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To preface this, the food is quite good and my girlfriend loves the Pistachio Macaron Frappe.
I hadn't returned to Paul in a few years so I was expecting the same good food and I wasn't disappointed.

However the service was absolutely terrible. Granted the restaurant appears to be understaffed, however with 2/3 watiers working there, you could probably replace with a traffic cone and get the same effect. Here are some grievances:

The soup I ordered did not come with a spoon, after a few minutes realizing it wasn't coming I had to ask for one.

Asked for some water, after 10 minutes only 1 glass of water arrived when we were a party of two.

Normally it's custom at a restaurant to wait until your appetizer is finished before the main course arrives. Well not at Paul, it's fun to cram 4 dishes onto a tiny table like a jigsaw puzzle and have your main course go cold while you hurrily attempt to finish your appetizer.

Asked for the bill, it came after some time but no one wanted to take the bill. I could have walked out and they'd be none the wiser. After about 20 minutes, my girlfriend had to practically set flares for the waiter to pick up the bill.

To conclude, it's one thing to have an establishment be understaffed, it's quite another to hire inefficient waiters. Paul would be better served if customers just pick up their food themselves at the kitchen and self-pay there too. It seems the cooks are the only ones that are efficiently hard-working.

The food is good, however the service is bad enough to not warrant a return.
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• 11 Apr 2015 • 1 review • 0 follower

Waitresses with attitude

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I agree with some of the reviewers here. I liked Paul's food. For this particular store it's just ok. What puts me off is the service. The waitress acted like I owe her big time and was begging her for food. What a mood killer. I cannot believe Paul keeps employees with this kind of attitude to serve customers.
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