On 8 March 2014, we arrived for our reservation at 6pm. All went well until 7:25pm when the manager came to our table and told us to leave In 5 minutes. Not knowing that we were supposed to vacant our table by 7:30pm, we enquired the rationale since we have just replenished our drinks. The manager claimed that this was conversed when the reservation was made but our friend did not recall such an arrangement. He then offered us another 5 minutes to finish up our drinks and leave.
We weren’t too pleased and his impoliteness didn’t help. He suggested moving us to the half-occupied bar which left 2 seats. There were 6 of us. After a moment, he came back to our table and told us that he will strike off the drinks that was just served from our bill so that we can leave immediately. And the next moment without saying anything, he removed our drinks from the table and walked away.
It is probably miscommunication but we did not know there is a 90-minute restriction for dine-in. After all, I don’t think this a norm for restaurants in Singapore. Be it a weekend, limiting the time for customers to eat just so to squeeze in more reservations is truly unprofessional in any standard. And the worst part is, he removed our drinks just so to make us leave.
There is not a tiny trace of decent customer service. Insulting, barbaric, horrendous…all the vilest expressions and words that can be used to describe Peperoni Pizzeria’s service is still understated. There are serious management issues that needs to be rectified.