Dear Mrs Brinda,
you paid $200 net as a non refundable deposit to book a birthday party at our place. it equals to 174++.
so please recheck your ticket. $174 + 10% service charge + 7% GST = $200.
That's not fair to publish such review when I really tried to accommodate your change of plan and get the pizza from our other outlet.
in addition I made follow up calls to ensure you were satisfied by the pizza your husband picked up. you don't mention it in your review.
in all our communications, email it has been clear that the $200 are not refundable. Despite that, I still gave you the opportunity to redeem with pizza.
We never offered you a delivery service as it is not part of our scope of offer.
we don't cheat customers.every weekend we serve 1000s of satisfied customers with table service and birthday party.
When you sent me the sms I was travelling in Europe taking care of sad family matters.
22 July 2012