13 Dec 2013 • 5 reviews • 0 follower
I would have loved to have given Plain Vanilla Bakery a positive rating, from all the raves and good reviews I've read about them. However, they have disappointed me in terms of both customer service and on a lesser extent, the cupcakes.
I ordered 48 Christmas cupcakes for a company event, and emphasized that they have to be delivered before a certain time, which they promised. The delivery was almost an hour late, and this considering that I had paid extra for the delivery time. My $20 delivery fee was promised to be refunded, and I had to call them up 2 days after the event, and after no response to my email for 1.5 days.
Dear PVB, you need to be more prompt with this.
Being an hour late is really tardy on your part, and then to salvage the situation and make an angry customer happier, you should have gotten back to me as soon as you could regarding the refund. I really shouldn't be the one calling you up asking where's the delivery, nor asking about my refund. And you really shouldn't be giving me excuses like "we had a big cooperate delivery before yours" and "we have a lot of emails". Any customer, no matter how many cupcakes ordered, is tantamount to your growing business.
For constructive feedback about the cupcakes, which I didn’t find in reviews about the store, but most of the people at the party found the icing to be too sweet for their liking. The cupcake itself was moist and flavourful and hence well-liked.
For the cupcakes advertised to have alcohol in it (Chocolate Brandy Butter, Amaretto Eggnog), most people were disappointed to find that they could not taste any alcohol in the cupcake or the icing.