Mon - Fri: 12:00 - 14:30
Mon - Tue: 18:00 - 23:00
Wed - Thu: 18:00 - 00:00
Fri - Sat: 18:00 - 02:00
Sat: 11:00 - 14:00
Closed: Sun & PH
Originally from Florence in Italy, Procacci at Customs House is an delicatessen and restaurant that is famous for its gastronomic specialties made from truffles.
Went with husband on weekday evening, and got a table by the water. The table had very nice view overlooking the Marina Bay Sands. We even got a chance to watch the water fountain show from where we sat.
The food tasted pretty good, but there weren't too many choices on the limited 2-page laminated menu. Service could be improved, though. The male staff flirted for an extended period of time with female guests sitting on the next table. In order to get service, we had to call up other service staff located on the other corner. Service Manager was no where to be seen.
Overall, it was a pretty good dining experience. We'll probably come back again. A service manager on duty might help improve the situation.
We reserved the al fresco table for a birthday dinner on a beautiful Saturday evening to enjoy the National Day Parade practice fireworks. From the very first moment we stood outside the restaurant, we were ignored by the waiter who said "I'll be back in a minute" and never came back. Since we reserved, we figured we can just helped ourselves to the seat and the menu (this would be fine in a self-service restaurant but not a fine dining). The view from the table was good, but the waiter was scarce and borderline rude and they nearly ruined the dining experience. The food took 30 minutes to be served, and it was just your average barilla pasta and sauce kind of taste.
Made an online reservation for a birthday celebration on second day of Chinese new year. Reservation was confirmed a month in advance. Just a couple of days before the dinner reservation, the restaurant called to say they are closed and offered a table on the first day of CNY. Couldn't explain why they are closed on second day and yet opened on first day. Just said they made a mistake. Unprofessional and unreliable. Book at your own risk if you are planning a celebration.