26 Dec 2012 • 6 reviews • 0 follower
We were waiting for my eldest daughter to finish her music lessons @ Delfi, and hence decided to try Rocky Masters. I had Creamy Mushroom spaghetti and Devil's Brew. The spaghetti was pretty tasty though there was not much mushroom. I liked Devil's brew coffee as it was strong.
Then, when i needed to make a bottle of milk to feed my baby, i realised my hubby has forgotten to refill the hot water tumbler from home. Hence, I approach the staff to ask for some hot water, and she replied that they do not give hot water for free but at $0.80!! As my baby was getting cranky, i did con of just paying $0.80. However, on second thought i walked over to Starbucks next door. Starbucks immediately gave me 40ml of hot water in my milk bottle with a smile!
I think that the policy of Rocky Masters to charge $0.80 for plain water (hot or tap water), is probably to encourage customers to order their drinks. however, it just felt very cold and unfriendly when a customer is just asking for a little hot water to make milk for her crying baby... i felt disgusted with the staff's reply and i've decided that i'll not visit Rocky Master at Delfi, even if i was hungry and it was the only restaurant left at Delfi Orchard.
Goodbye. You can keep your hot water and everything else.