09 Mar 2014 • 7 reviews • 0 follower
Yesterday, I was at Shin Minori at UE Square for lunch with a friend, as we had been their regular customers since their opening many years ago.
We were impressed with the buffet ala carte menu, and found it is now faster in ordering the food by submitting the ticked pre-printed menu lists to the serving staff.
Firstly, when I called to make the reservation, the lady who answered my call, Ms Wong ( we were told she is one of the restaurant partners), did not even have the courtesy to greet me nor identify the restaurant's name when she picked up my call. When I explained to her that as I do not have a printer at home, so I was unable to print out the promotion brochure to get a complimentary snow crab nabe for every table. But I promised her that at the restaurant, I can certainly show them them the promotion item if they insisted, but they should be flexible in doing business. She then reluctantly agreed that I do not have to produce the hardcopy, and she will indicate it beside my reservation.
However, when I was at the restaurant, I asked the serving staff to serve us the snow crab nabe. This tall male serving staff had refused to serve it to us, as he claimed there was no indicationof the complimentary snow crab nabe beside my reservation. And with his fierce look and harsh voice, he insisted I go personally to the counter to speak with his manager on this matter! I then told him to ask his manager to come to my table instead, as I was thinking why should I when I am their paying customer.
When the male Filipino manager then came to our table, before he could complete talking to us to clarify the misunderstanding on this matter, he simply snapped and walked into the kitchen, leaving both my friend and I puzzled with his rude attitude. Thereafter, we were served with the small pot of snow crab nabe which we felt if it was worth going through all the unpleasant experiences from that staff and his manager to get that soup.
Later, as I was requesting the replenishment for the pot of hot green tea, I had also wanted to order my glass of paid iced green tea. But before I could complete my order, that absolutely in a daze male serving staff, just walked away into the kitchen. He later only came back with a pot of hot green tea and without my glass of iced green tea. I then had to repeat my order for the iced green tea with him.
Overall, there are much room for improvement in the services of this restaurant, if the management values the importance of good customer services to retain its customers. If not, it is certainly not worth going back to spoil your meal from the lousy services provided!
9 March 2014 (Sunday, 11 pm)