Daily: 10:00 - 22:00
Enjoy unpretentious and soulful Japanese hotpot at Suki-Ya, as the restaurant offers unlimited top quality beef and pork at affordable prices. Suki-Ya also features a vegetable bar with free flow of fresh greens to provide an overall balanced dining experience.
If you are looking for hot pot in an air conditioned place, Suki-Ya is a place to go. There are several type of soup based to choose from, I would recommend the pork bone soup, the other one you can decide between sukiyaki or spicy broth. If you are looking for varieties of food, then it may disappoint you. They are into shabu shabu type of meat slices (Pork, chicken and beef), serves in trays upon your request. Meat eaters would love the beef slices and it is buffet, so you can swallow the whole cow to your heart content. The variety of vegetables is sufficient for me; I would anytime choose Suki-Ya over the Chinese Hotpots down the streets along Bugis.
Bad food, salty, loads of msg...I use to wonder why the long queues, but now the queues are short, it's obvious why..under its managed by this creative group..their concepts have been bad and noticed a number of outlets closing..must be badly run..disappointed
Full Suki-Ya review here: http://ivanteh-runningman.blogspot.sg/2014/11/suki-ya.html
Operating under the Creative Eateries Group of companies, Suki-Ya is their Japanese hot pot buffet concept, offering unlimited all-you-can-eat meats and vegetables for a reasonable price. In particular, Suki-Ya, as its name suggests, specialises in the Japanese style Shabu-Shabu and Sukiyaki, both of which consist of boiling thin slices of meat. Prices are similar to other buffets, budget about SGD $37 per person for a meal here.
Ambience at Suki-Ya is distinctly Japanese, with decor resembling a Japanese guest house. Furniture and wall panelling is wooden, with distinct Japanese grid squares. Traditional lanterns and sake casks line the entrance. The only break from the overall ambience at Suki-Ya is the Healthy Salad Bar, which looks like a typical buffet spread.
Service at Suki-Ya is good, but not outstanding. Staff are efficient are taking orders, as well as serving, clearing dirty or empty plates, and are friendly and polite. However, it's difficult to attract their attention during peak periods, and they also forgot several of my orders during my visit. Bill payment is also self-service, at the cashier. But I like that staff are able to make recommendations on the various soup bases.
Food at Suki-Ya is buffet style, with staff serving you the selection of meats you order, while vegetables and non-meat items are self service at the Healthy Bar. The only meats available are beef, chicken, or pork, all thinly sliced, with a noticable absence of fish and seafood. The salad bar is decent, with a wide range of vegetables, which are often replaced with other varieties of items when it runs out. As for soup bases, I suggest getting the traditional Japanese soups, for authenticity.
I particularly like the Spicy Miso Tare Sauce, or Soy Bean Paste Sauce, which has a savoury base with a hint of spicy heat. The Garlic Chili Sauce is also very good, fiery and fragrant!
The Sukiyaki soup base is a dark brown, savoury and sweet base of soy sauce, wherein the sweetness is more prominent. Meat cooked in Sukiyaki is usually dipped in a mixture of beaten raw egg with soy sauce, before being eaten. The Touyu Miso soup base is a clear white, savoury base of miso, popular during winter. The soup tends to foam during cooking, and meat cooked in Touyu Miso is usually dipped in a mixture of white sesame sauce / Goma Tare, before being eaten.
1. Food is good, although more variety especially some fresh seafood will be much better value for the price we paid, as the price is not cheap for dinner, with the basic drinks NOT inclusive in the price.
2. Ambience is good for groups & family as it is located in open area inside a mall.
1. This staff (a guy who is the manager if i was not mistaken as he was the only one wearing black uniform without wearing apron) first greeted us in not so friendly tone & attitude (acceptable since we are aware that good smile & friendly attitude is rare in service industry here). We came in 4, and it was full house when we came in so we were told to take two table-of-2 to join but the steamboat pot could only be placed on one side of the joint tables (not at the centre) which was not so desirable. Then I saw that there were tables-of-4 available immediately after we sat down, which the 'manager' should have recommended to us instead but we were never offered to change to the table-of-4. This is a small gesture of which a manager could have performed to make a pleasant impression on customer. Then, his attitude in customer service really ruined our mood for the meal when i had to wave to him many times, with him looking back at me everytime (so i thought that he already acknowledged seeing me), but he just ignored me again & again, leaving me waving akwardly many times with my hands hanging in the air. Best part was he said that he never saw me when I had to walk up to him to request for some ladles as were given only 1 set instead of 4 (he was the only staff available, so free, just standing doing nothing & glancing around, the rest of staffs were not in sight). Does he know how frustrated the customers would be if they had to signal for service staffs so many times, only to no avail as he was negligent?
2. When I asked another Chinese staff named Su Ning, what was 'that' staff's name (as he refused to give me his name), she said she doesn't know as that day was her first day at work. Okay, so she doesn't know her supervisor's name on her first day at work. Well done.
3. Another staff, Indian guy was not bad though, smiling when approached our table, although I had to get my brother to signalled together with me for him to refill our hot tea.
Overall, we concluded that this place was such a disappointment in service, to the point that it really managed to ruin our meal as we had to keep signalling for staffs to attend to us. Only 2 requests in total, but we got tired from having to get attention from the staffs. Just a note, it was not peak time, ard 8pm plus when we were having our dinner on 30 June.
Just a suggestion to the management, perhaps spot checks could be conducted on the staff's service standard. The bad service is pulling the rating and your brand down. Most customers are likely to leave the restaurant with disappointment, rather than satisfaction if this level of service to be expected.