Sally Quek 534 •
02 Feb 2013 • 22 reviews • 0 follower
Was looking for a place for dinner with my friends in Serangoon Nex on 1st Feb 2013 and we ended up in Swensen's as their queue is much shorter than Fish and Co and I was craving for my favourite Beef Lasagna.
We ordered a Rodeo Wings, Salmon N Mushroom Baked Rice, Fish Baked Rice and Beef Lasagna.
Everything was quite fine until my Beef Lasagna served, it's not the usual soft texture as me had tried before (I've ordered that same dish many times from Bishan, Parkway, Woodlands and other outlets before as it was one of my favourite Swensen's dish), I asked my friends to try it too and they also agreed that it was over baked till too dry and hard as they had tried the same dish before too.
So I told one male staff about it and asked him to change a new one. He brought it to the kitchen and came back to tell me that the chef said that there was nothing wrong with the beef lasagna, it was meant to be that way. I told him that I had tried the same dish many times, and it was definately not that hard. The male staff told me that the chef told him it will be the same even if they bake a new one, he asked me to either cancelled the order or change to another dish, so I asked to change it to the Salmon N Mushroom Baked rice.
Not long after another female staff in her 40s who seems like the manager or
In-charge came to me and ask me what happened, and after I told her that the Beef Lasagna was too hard and dry, she went back to the kitchen and brought out the Beef Lasagna together with a fork and tried to argue with me that it was ok, and poked the lasagna right in front of me to prove that she's right. After I explained to her that I had eaten the Beef Lasagna many times at other outlets before and it was definately much softer, she repeated the same thing again with an attitude, saying that it will still be the same texture if they redo a new one, and asked me to cancel or order another dish, and I told her that I already did. She walked off without apologising and gave me an attitude face.
While waiting for my new dish to arrive, my friend ordered a Frosted Chocolate Malt Ice Cream with another female staff Eileen, and she told my friend with an attitude tone that it will take 20 mins to prepare the ice cream, her attitude gave us a feeling that they are unwilling to serve us and can't wait to chase us away, but we ignored her bad attitude and continued with the order as we still need to wait for my new dish.