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Swensen's (Nex)

2.1

Eatability rating

7 reviews

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AmericanDessertsFusionHalalWesternHealthy

Swensen's has developed over the years to become a restaurant chain offering not only ice cream, but fun and friendly casual-dining with a wide selection of hearty food, desserts, beverages, ice cream cakes and takeaway novelties.

Mon - Fri: 10:30 - 22:30

Sat - Sun & PH: 08:00 - 22:30

+65 66344072
$23 based on 7 submissions
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The HGW community like this place for...

  • Creamy Mushroom1 vote
  • French Fries1 vote
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Latest Community Reviews:
• 21 Feb 2015 • 7 reviews • 0 follower

Bad Service from short Malay guy waiter at citysquare swensons

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Well the waiter came to take our orders not even a smile.....i dont know his name but he was wearing glasses and short malay guy.he seem veryimpatient when i change order..and they keep asking differnt servers to serve me seem very inexperienced and confusing....the manager is still ok
 And the serving time is long and the fishand chips is so so
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• 08 Jun 2014 • 1 review • 0 follower

Terrible and Disappointing

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Walked into Swensen's at around 5PM, the restaurant was rather empty throughout our visit, with less than half of the restaurant filled.

My partner ordered a Salmon Pesto while I ordered a Chicken Victoria and we had a Creamy Mushroom to share. No lie, I had pretty high expectations considering that I've had the same Chicken Victoria twice before and I thoroughly enjoyed it those two times.

Some of the waiting staff are rather inappropriately dressed (light blue denim jeans are rather distasteful) but that's just a small detail. The thing that turned me off the most was when one particular staff member would shuffle his feet as he walked across the restaurant.

The Creamy Mushroom (thick, creamy mushroom soup served in sourdough bread) was served first, and it was pretty much the only redeeming factor of the entire meal. The soup was well-seasoned and the bread was crisp and fresh.

My Chicken Victoria was served a few minutes later and I waited for my partner's order to arrive, only to be peeved at the time gap in between the serving times of the two. I found it rather inappropriate that this was so. Served with some odd smelling, dull looking vegetable-of-the-day, stale non-uniformly shaped fries, and pathetically off-centered diced green bell peppers on the chicken b******, the Chicken Victoria was nothing like what I've had in other Swensen's outlets. Frankly speaking, this just set the tone for the rest of the meal.

Later on when the Salmon Pesto finally arrived, (Salmon Pesto was served with the same disgusting vegetable which for the record, neither of us finished) I dug into the chicken only to be utterly disgusted, firstly by the fishy taste, followed by a fish-cake texture of the chicken. The sauce that was served to accompany the chicken however, was fine.

Personally speaking, I am not one who would leave any food on my plate no matter how full I am, or how unappetizing the food was. Left on my plate was the vegetables, and half a chicken breast. I think that speaks for itself.

Terrible and disappointing experience.
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• 02 Feb 2013 • 21 reviews • 0 follower

Bad service from attitude staffs!

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Was looking for a place for dinner with my friends in Serangoon Nex on 1st Feb 2013 and we ended up in Swensen's as their queue is much shorter than Fish and Co and I was craving for my favourite Beef Lasagna.
We ordered a Rodeo Wings, Salmon N Mushroom Baked Rice, Fish Baked Rice and Beef Lasagna.
Everything was quite fine until my Beef Lasagna served, it's not the usual soft texture as me had tried before (I've ordered that same dish many times from Bishan, Parkway, Woodlands and other outlets before as it was one of  my favourite Swensen's dish), I asked my friends to try it too and they also agreed that it was over baked till too dry and hard as they had tried the same dish before too.
So I told one male staff about it and asked him to change a new one. He brought it to the kitchen and came back to tell me that the chef said that there was nothing wrong with the beef lasagna, it was meant to be that way. I told him that I had tried the same dish many times, and it was definately not that hard. The male staff told me that the chef told him it will be the same even if they bake a new one, he asked me to either cancelled the order or change to another dish, so I asked to change it to the Salmon N Mushroom Baked rice.
Not long after another female staff in her 40s who seems like the manager or 
In-charge came to me and ask me what happened, and after I told her that the  Beef Lasagna was too hard and dry, she went back to the kitchen and brought out the Beef Lasagna together with a fork and tried to argue with me that it was ok, and poked the lasagna right in front of me to prove that she's right. After I explained to her that I had eaten the Beef Lasagna many times at other outlets before and it was definately much softer, she repeated the same thing again with an attitude, saying that it will still be the same texture if they redo a new one, and asked me to cancel or order another dish, and I told her that I already did. She walked off without apologising and gave me an attitude face.
While waiting for my new dish to arrive, my friend ordered a Frosted Chocolate Malt Ice Cream with another female staff Eileen, and she told my friend with an attitude tone that it will take 20 mins to prepare the ice cream, her attitude gave us a feeling that they are unwilling to serve us and can't wait to chase us away, but we ignored her bad attitude and continued with the order as we still need to wait for my new dish.

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