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Swensen's (Nex)

AmericanDessertsFusionHalalWesternHealthy

Swensen's has developed over the years to become a restaurant chain offering not only ice cream, but fun and friendly casual-dining with a wide selection of hearty food, desserts, beverages, ice cream cakes and takeaway novelties.

Mon - Fri: 10:30 - 22:30

Sat - Sun & PH: 08:00 - 22:30

+65 66344072
$24 based on 6 submissions

The HGW community like this place for...

Overall
Based on 6 votes
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08 Jun 2014 • 1 review • 0 follower

Terrible and Disappointing

Walked into Swensen's at around 5PM, the restaurant was rather empty throughout our visit, with less than half of the restaurant filled.

My partner ordered a Salmon Pesto while I ordered a Chicken Victoria and we had a Creamy Mushroom to share. No lie, I had pretty high expectations considering that I've had the same Chicken Victoria twice before and I thoroughly enjoyed it those two times.

Some of the waiting staff are rather inappropriately dressed (light blue denim jeans are rather distasteful) but that's just a small detail. The thing that turned me off the most was when one particular staff member would shuffle his feet as he walked across the restaurant.

The Creamy Mushroom (thick, creamy mushroom soup served in sourdough bread) was served first, and it was pretty much the only redeeming factor of the entire meal. The soup was well-seasoned and the bread was crisp and fresh.

My Chicken Victoria was served a few minutes later and I waited for my partner's order to arrive, only to be peeved at the time gap in between the serving times of the two. I found it rather inappropriate that this was so. Served with some odd smelling, dull looking vegetable-of-the-day, stale non-uniformly shaped fries, and pathetically off-centered diced green bell peppers on the chicken b******, the Chicken Victoria was nothing like what I've had in other Swensen's outlets. Frankly speaking, this just set the tone for the rest of the meal.

Later on when the Salmon Pesto finally arrived, (Salmon Pesto was served with the same disgusting vegetable which for the record, neither of us finished) I dug into the chicken only to be utterly disgusted, firstly by the fishy taste, followed by a fish-cake texture of the chicken. The sauce that was served to accompany the chicken however, was fine.

Personally speaking, I am not one who would leave any food on my plate no matter how full I am, or how unappetizing the food was. Left on my plate was the vegetables, and half a chicken breast. I think that speaks for itself.

Terrible and disappointing experience.
02 Feb 2013 • 21 reviews • 0 follower

Bad service from attitude staffs!

Was looking for a place for dinner with my friends in Serangoon Nex on 1st Feb 2013 and we ended up in Swensen's as their queue is much shorter than Fish and Co and I was craving for my favourite Beef Lasagna.
We ordered a Rodeo Wings, Salmon N Mushroom Baked Rice, Fish Baked Rice and Beef Lasagna.
Everything was quite fine until my Beef Lasagna served, it's not the usual soft texture as me had tried before (I've ordered that same dish many times from Bishan, Parkway, Woodlands and other outlets before as it was one of  my favourite Swensen's dish), I asked my friends to try it too and they also agreed that it was over baked till too dry and hard as they had tried the same dish before too.
So I told one male staff about it and asked him to change a new one. He brought it to the kitchen and came back to tell me that the chef said that there was nothing wrong with the beef lasagna, it was meant to be that way. I told him that I had tried the same dish many times, and it was definately not that hard. The male staff told me that the chef told him it will be the same even if they bake a new one, he asked me to either cancelled the order or change to another dish, so I asked to change it to the Salmon N Mushroom Baked rice.
Not long after another female staff in her 40s who seems like the manager or 
In-charge came to me and ask me what happened, and after I told her that the  Beef Lasagna was too hard and dry, she went back to the kitchen and brought out the Beef Lasagna together with a fork and tried to argue with me that it was ok, and poked the lasagna right in front of me to prove that she's right. After I explained to her that I had eaten the Beef Lasagna many times at other outlets before and it was definately much softer, she repeated the same thing again with an attitude, saying that it will still be the same texture if they redo a new one, and asked me to cancel or order another dish, and I told her that I already did. She walked off without apologising and gave me an attitude face.
While waiting for my new dish to arrive, my friend ordered a Frosted Chocolate Malt Ice Cream with another female staff Eileen, and she told my friend with an attitude tone that it will take 20 mins to prepare the ice cream, her attitude gave us a feeling that they are unwilling to serve us and can't wait to chase us away, but we ignored her bad attitude and continued with the order as we still need to wait for my new dish.

27 Jan 2013 • 1 review • 0 follower

HORRID SERVICE AND POOR ATTITUDE

My mother and I visited Swensen's at Nex on Sunday evening (27th Jan) for dinner. We placed our order at the same time; my mother ordered fish baked rice and I ordered the lasagna. My mother's food came in the first 10 minutes. She then proceeded to eat her meal slowly, while looking around between bites for my meal. I asked one of the waiters to check on my meal and she said it would be ready in 5-10 minutes. Another waiter came to offer me a bowl of soup on the house which I declined as I only wanted my lasagna, and the soup looked like it came from a can. my mother FINISHED her meal and a waiter came around to clear her plate. I had STILL NOT received my meal and had watched her eat. After ANOTHER 10 minutes of sitting with an empty table between us, my meal FINALLY came. This was at least 15 minutes after I asked about my meal before it arrived.    By this time, I was starving and very annoyed at the wait. The string topping on top of my lasagna were very chewy and unappetizing. I was very disappointed in the service and food quality.     After I finished eating, we went to the counter to pay. We told the manager about the situation and she was the MOST UNHELPFUL AND UNACCOMMODATING MANAGER. She did not offer any compensation or apologies for the situation.    I will never come back to this restaurant and will tell all my family and friends to avoid this place like the plague. 
23 Apr 2011 • 2 reviews • 7 followers

No Title

The boys gunning for ice cream at Nex Mall.

The Boys ordered a Pasta with Salmon, Creme. I ordered a Goulash (a beef stew served with mashed potatoes and boiled vegetable). The beef was medium raw, very very tough,and the stew is too thin and not flavourful. The boiled vegetable was over cooked, only the mashed potatoe was edible. Thank God.

A polite feedback to serving staff gets a lame reply that the Cook thinks it's ok. They did offer to let me order another dish in exchange, but I was in a hurry. A further feedback to the Asst manager gets a "Thank you for your feedback.".

If you get cornerd into swensen's, avoid the goulash!

26 Feb 2011 • 26 reviews • 0 follower

If only I had a choice...

Had a sudden craving for steak and halal restaurants serving good steaks are extremely rare (I dunno of one!).

So there we were, heading to my dreaded Swensen's at the newly opened Nex. I wanted to head to Mad Jack but couldn't find the place and I was starving so we settled for Swensen's.

Orders:

1)Sirloin steak, medium rare > Sadly bad. The quality of the meat was so argh, it was "you pay for what you get" moment.

2) French Fries > Served hot and piping, it was so delicious I ate the bulk of it

3) Chocolate milkshake > So-so. With that kind of pricing, I would rather buy a cuppa of signature hot chocolate from Starbucks!

It didn't help that the place was extremely noisy due to some events one floor below, I couldn't hardly hear what my partner was saying.

I thought, never again!