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The Clan Restaurant has relocated!

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The Clan Restaurant has relocated.

Reviews for (Relocated) The Clan Restaurant

4.2

Eatability rating

61 reviews

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AsianEuropeanFusionWestern
3

Thought that I went to China

This is my 3rd time retuning to this place. Overall I am satisfied with the food. However I felt disappointed today as  we are brought our mother there to celebrate mother day. Had preempted my mum saying the saying food and services was excellent . A few instances we had to ask the waiter for help. However we realized a trend, we will ask something in English and he'd mumble and reply something which we can't understand. Then after realizing he doesn't speak English we will speak Chinese. It's fine. But we realized this kept happening, as in different family members asking for something I. English and being replied with something not understandable. It's fine if the waiter doesn't speak English, but he could just say that he is better speaking Chinese and that would solve a a lot of unnecessary confusion on our part.we were being serve by a waiter who didn't know how to speak English .    Then there was an instance when I felt water on my hand. I turned and saw that the waiter had accidentally split water on the table and a little on me when filling up my cup with water. Now it wasn't just a bit of water. There was like a huge patch of water on the table and some even spilled onto the floor. I think the waiter thought I didn't notice the water spill and hence just pretended nothing happen. He didn't even say sorry either. I think it's unacceptable and stupid to pretend nothing happened when something bad happened. I mean it's not bad enough an issue that I will ask for the manager but it's just not service that I would expect from the clan.

We have always raved to our friends of the great food and excellent service at the clan. Still great food buy service wise I think you might want to check on that in case it goes further downhill in future.
• 10 May 2015 • 4 reviews • 0 follower

Thought that I went to China

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This is my 3rd time retuning to this place. Overall I am satisfied with the food. However I felt disappointed today as  we are brought our mother there to celebrate mother day. Had preempted my mum saying the saying food and services was excellent . A few instances we had to ask the waiter for help. However we realized a trend, we will ask something in English and he'd mumble and reply something which we can't understand. Then after realizing he doesn't speak English we will speak Chinese. It's fine. But we realized this kept happening, as in different family members asking for something I. English and being replied with something not understandable. It's fine if the waiter doesn't speak English, but he could just say that he is better speaking Chinese and that would solve a a lot of unnecessary confusion on our part.we were being serve by a waiter who didn't know how to speak English .    Then there was an instance when I felt water on my hand. I turned and saw that the waiter had accidentally split water on the table and a little on me when filling up my cup with water. Now it wasn't just a bit of water. There was like a huge patch of water on the table and some even spilled onto the floor. I think the waiter thought I didn't notice the water spill and hence just pretended nothing happen. He didn't even say sorry either. I think it's unacceptable and stupid to pretend nothing happened when something bad happened. I mean it's not bad enough an issue that I will ask for the manager but it's just not service that I would expect from the clan.

We have always raved to our friends of the great food and excellent service at the clan. Still great food buy service wise I think you might want to check on that in case it goes further downhill in future.
Overall
Food/Drink
Value
Ambience
Service
• 04 Apr 2015 • 29 reviews • 0 follower

Not fine dining

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Some said this is a fine dining restaurant but seriously that makes me wonder what is the definition of fine dining? What about staff who could not understand our orders in English? Would that be considered as fine dining? Or fine dining service level?

I was there to have set dinner with friend to celebrate my birthday.

Interior - I can confirm it is not fine dining restaurant standard. The furniture and fixtures seemed old (were they opened for very long?).

Food and Pricing - One thing I won't dispute was the set dinner was reasonably priced, portion was big, but sadly, I was really disappointed with the main course. I read that the beef was a must order. It was served on a sizzling hot rock and we were expected to cook it on our own... (See picture - it was quite raw, I ordered medium rare not raw) Actually, I would prefer the chef to take over the cooking duties. It was bad to assume that everyone knew how to cook the beef, given that it was an important dish from the restaurant. I felt the beef steak was not juicy and quite tasteless to be frank - or maybe my cooking was bad(?). I know some places served steak on sizzingly rock, but at least its main motive was to keep it warm and not asked the diners to cook it on our own.

My friend and I could not finish even half of the portion. (So what's the use of having such a big portion when it did not taste good - waste of food.) This was a classic case whereby the food looked better that it tasted. A guy beside my table was fascinated by the sizzling rock thingy and he also ordered it - good luck to hiim.

Service - As it was my birthday, the restaurant was nice to serve me a slice of tiramisu, at least, it was a sweet ending for me that night. Not sure if tiramisu was on the menu, it tasted pretty decent. Also to add, the service staff weren't very attentive, maybe it was so dark in the restaurant - hard to have eye contact with them.

I would not go back again, I was confused about the branding of this restaurant. Of so many fine dining restaurant I have been to, I did not see any of them serving dishes on sizzlingly rock - unglam.
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• 21 Jan 2015 • 5 reviews • 0 follower

Overrated

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Despite the many good reviews, I find the food normal. In general, the restaurant is trying to be classy and atas when they use cheap items. It’s too fake and I don't feel that it is a high-class restaurant.
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