07 Apr 2015 • 1 review • 0 follower
My husband and I had been looking for an eatery offering healthy, raw, whole foods for some time and were excited when we discovered The Living Cafe. So this last Saturday evening at around 7pm, we made our way there with our 2 kids (preschooler and baby), anticipating a nice family meal.
We should have gotten the hint as to how our evening would proceed from the moment we stepped through the door. It was dead.
Yes, there were a few customers and yes there was the mandatory Buddha-bar lounge music, and yes there was the trendily mismatched wooden furniture and "friendly" chalkboard signs.
But the moment we stepped in, seated ourselves and looked around expectantly only to be met with a blank "what-the-f***-do-you-want" stare from the only male staff member on hand, we should have walked straight back out of the door. Instead, being quite positive still, we asked for the menu and ordered our food.
We had a chicken pizza, quinoa burger, sweet potato chips, blueberry cheesecake and german choc cake. The food was tasty-i preferred the mains to the desserts. The portions did not justify the prices. But never mind, we knew rental must be high and nuts (which alot of their food contains) are not cheap. Ok.
What bothered us was how the blank, w** attitude by the staff persisted throughout our meal. We tried to justify it:
- the staff didn't smile once - "it's ok, it's 730pm, they must be TIRED."
- they didn't pass us any plates for the kids. when I approached mr-blank-face, he wordlessly handed me a stack of plates and waved to indicate that i should get the cutlery myself - "yes thanks, but no thanks. sorry for disturbing you, mr wait staff"
- they didn't clear the table of the plates even though they began to pile up, walked away when they arrived with our desserts and we had to clear the table ourselves just so they could put the desserts down on the table. then they walked away, leaving us holding the plates so we had to place them on another table!! - "goodness, they must be REALLY TIRED"
830pm came. Quickly, seeing we were the only table left, sensing that the staff wanted us to leave, we finished up and my husband, reading from the chalkboard menu right next to us, ordered an espresso from Mr-blank-face waiter. The reply: "Ya, the coffee machine is CLOSED ALREADY." and with that parting shot, he walked away.
We asked for the bill. As we were paying up, I asked a waitress what time the cafe closed on Saturdays. "10pm" was the reply. 10pm? It wasn't even close to closing time! How hard was it to turn the coffee machine on to serve a customer what the menu promised????
We left with a bad taste in our mouth, not from the food but from the lousy service.
For an eatery that says "We promise your experience with us will leave you leave feeling satisfied, rejuvenated, light and energetic.", The Living Cafe has definitely failed in our books. Note to owners: No amount of advertising, lounge music or hip decor can replace decent, human service.