To my surprise that I thought I am the only one having such a bad experience but after seeing the reviews below I am sure that all of us encountered the Indian lady with such a bad attitute.I am at the counter around 6.15pm and the lady was there to take my order.There are 3 options of Takoyaki but only 1 available.At these time where alot of ppls looking for foods and the stall only preparing 1 type of takoyaki?Ordered the normal takoyaki and want to handover a $50 notes.As if I am owing her the money, she ask for a smaller notes with annoying tones.I said don't have.She then ask for coins and to her dissapointment, I do not have any coins with me.Once again she is so dissapointed and look so unhappy.I told her it's ok and the moment I want to walk away, she did not even try to accept the $50 note.Wondering how they do business.The management have to look into this as this Indian lady is trying to ruin your business.
It was such a bad experience that I had to sign up for an account to just write a negative review.
To the lady who served me today: I'm sorry I distrubed your chatting time with your colleague, because your face went from full of smiles and laughter to a blank one the moment I said "excuse me" to get you to come over to the counter to take my order. I know you don't owe me a living, and you've had a long day, but even a weak smile or even a "welcome" would suffice.
And I'm not sure how food hygiene goes, but I'm pretty sure that if you're handling money and food at the same time, you jolly well keep your hands clean (and not oily) when you're in the business of serving customers food. And if you intend to wash your hands before you serve food, show some commitment... Wash BOTH hands (not just one), and WITH SOAP (not just rinse).
And it's pretty weird because you didn't dry your hands before handling the box (which okay, I'm still fine, but I didn't know your hands were oily), and it's also weird that you decided to wash one hand before you handled the box, and the other hand before you handled money... with water. And no soap.
Well, anyway, thanks to the carrier I managed to keep my hands oil-free while I was walking away from your stall, but no thanks to you I managed to get whatever-is-that-cooking-oil all over my hands when I took out the box to consume the Takoyaki balls, much to my absolute disgust. I had to gobble down the Takoyaki balls just so that I could rid my hands of the oil-ladened exterior of the box.
Then again, why on earth are your hands filled with oil, if you're the one who's taking orders and handling money? Were you cooking something? As far as I know, even hawkers in Singapore use a glove when they're handling food.
I'm sure the Takoyaki is nice, but better hygiene and better customer service would be great.
On a side note, to the franchise owner: a few weeks back when I visited the ION store, I saw your Takoyaki chefs cooking the Takoyaki balls at such world record slowness that they must put a snail to shame. The queue was long and I waited really long for my turn, which unfortunately by then whatever was available was out. Your cashier informed me that I would need to wait 15-20 minutes for a new set of Takoyaki balls to be cooked... I guess I could see why.
To be honest, I've never seen such slowness in any Takoyaki chef, not even since the days of Tako Pachi. I suppose while you save much costs from employing workers like these, but I wonder if your lost revenue actually eats into your profits.
I'm quite tired of your stores - slowness and bad customer service with expensive food, and until you review your business policies, I think you've lost yourself a customer. Of course it's just a small dent in your revenue, but hey, it's still my view, and I believe my (poor) experiences were legitimate.
Have a great day.
I had the worst customer service from them. I ordered the German Potato Taiyaki. the india casher give me the wrong item. and play his india music so loudly that the whole mall can hear it. the problem is the German potato price are $2.8 which is the most expensives almost the other type. He give me the $2.20 egg & bacon when i notice it. It had only left 2 bite so I went back and ask them to pay me the difference but He said he can't so he give me another one but again is the wrong item. RED BEAN price is $1.80. he ask me for receipt but he keep all the receipt never give me in the first place. HOW I SHOW HE IF HE NEVER GIVE ME. 2nd he refund me only $2.20 which I paid $2.80. ALL I ASK is german potato taiyaki. After all this troblem he never said a sorry to me but insisted I am wrong. (or come here to cheat him)
SUPER BAD EXPERIENCE WITH THEM BUT FOOD IS GOOD.
I've been craving for takoyaki though after a less than stellar experience of takoyaki by Takopachi, I thought I would never want it again.
Fortunately, Gindaco's Original Takoyaki changed my mind. At $3.60 for 4, I thought made a great snack. The flour batter was mixed with red ginger bits(you can taste it), spring onion, dried shrimp with a large chunk of tako in the middle and cooked till the outside was crispy. Each ball had a chewy consistency but the insides remained soft and runny even when cold- I loved it! Oh it's topped with some sauce and bonito, nori too I think. Really flavourful and yummy.
Forgot to mention, it's not the least bit oily:) There's a promotion now where you can add a drink for a dollar, the matcha looked good!
I've given up hope of recapturing the taste of piping hot takoyaki which I had in Japan years ago. Even though countless stalls have been popping up over the years, none has ever come close in terms of texture and flavor.
After trying so many lame takoyaki, I'm more than happy to have found the octopus balls at this stall, as long as I don't compare them to those in the Land of the Rising Sun.
The original version is sufficiently tasty, with fluffy batter enveloping a chunk of tako. Doused generously in sauce and mayonnaise, and topped with aonori and bonito flakes, the savory snack is best eaten when it's still hot from the pan.
The german potato taiyaki is also worth a mention. Slightly crispy batter with a filling of potato, cheese, onion, bacon and mayonnaise, this Japanese fish-shaped (with swollen lips to boot) pancake is a great accompaniment to the takoyaki as a light snack.