It was such a bad experience that I had to sign up for an account to just write a negative review.
To the lady who served me today: I'm sorry I distrubed your chatting time with your colleague, because your face went from full of smiles and laughter to a blank one the moment I said "excuse me" to get you to come over to the counter to take my order. I know you don't owe me a living, and you've had a long day, but even a weak smile or even a "welcome" would suffice.
And I'm not sure how food hygiene goes, but I'm pretty sure that if you're handling money and food at the same time, you jolly well keep your hands clean (and not oily) when you're in the business of serving customers food. And if you intend to wash your hands before you serve food, show some commitment... Wash BOTH hands (not just one), and WITH SOAP (not just rinse).
And it's pretty weird because you didn't dry your hands before handling the box (which okay, I'm still fine, but I didn't know your hands were oily), and it's also weird that you decided to wash one hand before you handled the box, and the other hand before you handled money... with water. And no soap.
Well, anyway, thanks to the carrier I managed to keep my hands oil-free while I was walking away from your stall, but no thanks to you I managed to get whatever-is-that-cooking-oil all over my hands when I took out the box to consume the Takoyaki balls, much to my absolute disgust. I had to gobble down the Takoyaki balls just so that I could rid my hands of the oil-ladened exterior of the box.
Then again, why on earth are your hands filled with oil, if you're the one who's taking orders and handling money? Were you cooking something? As far as I know, even hawkers in Singapore use a glove when they're handling food.
I'm sure the Takoyaki is nice, but better hygiene and better customer service would be great.
On a side note, to the franchise owner: a few weeks back when I visited the ION store, I saw your Takoyaki chefs cooking the Takoyaki balls at such world record slowness that they must put a snail to shame. The queue was long and I waited really long for my turn, which unfortunately by then whatever was available was out. Your cashier informed me that I would need to wait 15-20 minutes for a new set of Takoyaki balls to be cooked... I guess I could see why.
To be honest, I've never seen such slowness in any Takoyaki chef, not even since the days of Tako Pachi. I suppose while you save much costs from employing workers like these, but I wonder if your lost revenue actually eats into your profits.
I'm quite tired of your stores - slowness and bad customer service with expensive food, and until you review your business policies, I think you've lost yourself a customer. Of course it's just a small dent in your revenue, but hey, it's still my view, and I believe my (poor) experiences were legitimate.
Have a great day.