21 Sep 2015 • 1 review • 0 follower
Service sucks big time. Bought a groupon voucher and thought we would be able to enjoy the ambience and serenity of the restaurant in the park. We were unable to make any online reservation for dinner as all the dates from 18 to 30 September were apparently overbooked. We tried calling to make the reservation. No one seems to be picking up the calls. And so we decided to turn up at the restaurant at 6.00 pm, when they start their dinner service. The Filipina waitress told us they were fully booked for the evening. We mention the impossibility of calling for a reservation. She finally gave us an outdoor sitting after consulting her manager. The patio sitting is essentially the "backyard" of the restaurant, with partial view of the Ladies restroom, and facing the walkway. We were essentially there to feed the Aedes Mosquito (no kidding, we took a pic of the mosquito which we managed to whacked while dining). We highlighted the mosquito problem to the manager who told us this is what is expected for outdoor dining. He doesn't seem interested to make the situation any better. And so, we were scratching ourselves while dining. We had plans to try their starters and order wine, but with such discomfort, we had a really quick dinner and left after half and order. All this while, only 2 of the tables in the entire restaurant (indoor sitting) were occupied. And it also seems that groupon voucher users are relegated to outdoor sitting. Another family of 4 were seated at the next table, when we overheard the patron producing the voucher. If the restaurant is going to discriminate against voucher holders, why have this promotion. And groupon vouchers aren't free. We paid for the meal, but yet were treated as if we there for a free meal. And as for the food, nothing to shout about, really. While it was plated beautifully, the Sirloin that I had was dry... really dry like leather. Onion soup was watery and tasteless. Definitely not worth the time, money and the blood loss. Skip the restaurant if you are heading to Hort Park. And if Creative Eateries wants to keep customers coming bad, something needs to be done with your bad attitude manager.