Kenny Cheong •
25 Jan 2016 • 1 review • 0 follower
It's very disappointing that restaurants in Singapore are starting to embrace policies that limit customers to dine in for a limited amount of time. A meal is a necessity in our everyday lifes and if best, enjoyed with families and friends' company. Imagine that now you are told to eat quickly and leave yourself with about 30 minutes to have a chat and catch up. All these after paying so much to dine in. In such a fast pace society, one cannot even afford a lazy slow Sunday brunch anymore where restaurants encourage you to eat and get out asap. The funny thing was I expected reservations or a long queue if we were asked to eat quickly but there were empty tables in the restaurant.
Fair enough, my two friends and I were informed of the 90 minutes dining "rule" before we ordered our meals and that immediately spoils the experience of dining here. The moment our orders was taken, the waitress spoke to the manager who set us down and took a long look at her watch. The time was set and the race has started. No doubt, we enjoyed our expensive meals. The bread was fluffy and good. The coffee was too acidic to my liking. There was no big issues with the food but the moment we were sat in our seats, we felt that we were being timed and watched. When we finished our meals, plates were cleared quickly and we were not even being asked if we wanted anything more. No water served till we asked for it. When 90 minutes was up, a manager came with the EFTPOS machine and made us pay up. We thought this was the very obvious cue for us to go so we did. When we left, there was still no queue outside the restaurant.
How restaurants made up this "90 minutes" rule is disappointing and illogical. A restaurant with such ambience and you can't enjoy it does not make sense. A restaurant that does not value customers after 90 minutes does not make sense. Asking everyone to dine within 90 minutes is as good as telling all diners that you can only dine and have a short conversation before you can go find somewhere else to talk. I've been to cafes that reject or told customers to wait if it is full-house. They treat every dining customers with the best service, it doesn't even matter if they are there for coffee or breakfast. This sort of service is undesirable and I for sure, would not return to be timed to dine.