Happy Hannah •
27 Oct 2012 • 9 reviews • 0 follower
It was an unpleasant experience at Wo Peng Restaurant (Furama). Let's talk about the food first. I wouldnt say it was cold, but it was at ROOM TEMPERATURE. The xiao long bao was horrible, the soup inside was bland. Do however, try the salted egg yolk buns and fried fish skin with superior stock though. This 2 food items were yummy. The ambience and waitering service were well....... below average but I couldnt complain, because after all, I got it at 50% off (gmarket coupon deal). And moving on to the PAYMENT time. First and foremost, I did my part by printing out all 6 gmarket coupons in hard copy, but in blue ink because my black ink ran out. Presented it to the waitress and when she couldnt scan,I told her that she could use the unique numbers as stated in the coupons to verify that the coupons were indeed authentic. Also, Gmarket also sms-ed me the voucher codes, all 6 coupon codes. I basically asked her if there were any alternative procedures. The waitress insisted and said that IF SHE COULDNT SCAN, SHE COULDNT ACCEPT IT. Very rigid. It turned out to be that it was because their computer "was not working". Yes, I guess blue ink printed coupons are out of the ordinary, but does that mean that cannot scan = cannot get 50% off? To the company, if you're stepping into IT sales, shouldnt you at least have a computer to verify or act as a backup in the event that cannot scan? Luckily another waitress did a service recovery for us - accepted our coupons and was friendly and sweet about it. But because of the subpar food service and ambience, I would certainly not come back again.Learning point for other shoppers going there with vouchers: I wouldnt recommend this restaurant anyway. But if you do decide to go, I would advice that it is a MUST to print out coupons , and in black ink. QR code must be clear.And also, I would be keen to know what the top management has to say about this.