19 Feb 2015 • 1 review • 0 follower
We booked this place for dinner for the first day of the lunar new year. What would have ended as a normal night of dinner amongst friends with festive chatter over various servings of decent tasting dishes (not particularly outstanding for any particular dish but absolutely no complaints), turned a little sour for us. Sour enough for me to write this review to highlight a simple service mistake and oversight on their part.
One of the main dishes that we ordered was a kampung chicken dish that never came. After almost all our dishes were served, we informed the server who was assigned to our table about the matter. He assured us it would be on its way, and even joked that the kitchen was "catching" the chicken. Never mind that I thought the joke was misplaced, I was just looking forward to the dish being served.
Several minutes later, much to our dismay, another lady staff wearing specs, came up to us to inform that the chicken was sold out and ask us to replace with another order instead. No apologies. We were peeved. We told the staff that it was obvious that they had forgotten about our order. They did not admit to it and just said that the kitchen side had miscounted the number of chickens they had.
I have dined in many Chinese restaurants, and I must say this is the first experience of receiving notice of a sold out dish order very late into the dinner without any apology. To me, this would be the first and last time I would visit a place like this. There are numerous options in the culinary scene that I can better opt for.