28 Dec 2014 • 1 review • 0 follower
It's been 2 years since I last patronised this outlet. The food and service standards, as I remembered, was decent with nothing to fault. this visit was however different.
While the food was still as good, service standards have obviously not kept pace.
First, when we asked for warm water, we were served almost boiling water (thanks for trying to scald our tongues).
Next, the clumsy waitress almost dropped the plate while serving the food, with the pasta almost slipping off the plate and the ingredients falling off onto the table. I was almost certain that the waitress' long sleeved uniform came into contact with the pasta, but she promptly picled up the dropped ingredients and went away without a single word of apology.
Thirdly, this same waitress (bespectacled girl with pony tail) sneaked over suspiciously and quietly placed the bill right in front of me (without us asking, immediately after our empty plated were cleared) before slipping away as quietly as she came, all along with me staring at her. She must have deluded herself into thinking that by doing so, no one would be able to see her come and that we will be in awe that the bill had magically appeared on our table! How rude was that?! Not a single word was uttered!
Finally, this seemingly mute waitress (she wasnt- she shouted arigatou gozaimasu to no one in particular when she was walking over to the cashier after having us wait there for 1 min and the place was not crowded) attended to us for our payment. She merely pointed at the billing amount on the printed receipt without uttering a single word again before swiping the card.
It is such poorly trained staff that taints the notoriously low standards in Singapore's service industry. Will never go back again.