hui ee tan •
28 Feb 2013 • 1 review • 0 follower
My colleagues and I use to frequent this place as the food was decent and a refreshing change from the everyday fare.
The service there was never that good (the same waitress has been working there for as long as we can remember). We were never greeted with a smile, and when taking orders, she is as sullen as one can be and never did she ever recommend anything on the menu. Today, we went there for a colleague's farewell lunch, and she was her usual self. We didn't let it bother us since we were rather used to it. When asked about whether we could customise a menu item, her answer was a flat 'no'. Short, abrupt, couldn't be bothered 'NO'.
Ok fine, we carried on with our meal and it was time to get the bill. We noticed a sign on the wall saying that we can get 20% off our meal if we join the Al Qasr fanpage. We thought, hey why not, since we liked the place in general. However, none of us in the group could get to the webpage successfully, and we told the waitress politely that the website doesn't seem to work. She was as unhelpful as anyone could be and just looked at us with a bored face and told us that one of her customers did it last week. Thats it. PERIOD. Take it or leave it. There was no attempt to help, not even an attempt to explain or to offer any kind of alternative.
We gave up after a while and just paid up in full, by now we were fed up with the service staff's nonchalant attitude and just want to get out from there as soon as we can.