21 Apr 2013 • 13 reviews • 0 follower
guys, complacency kills. Many think Aroy-Dee is "cheap and good". Well, that's the case in the past, these days many new Thai places with better decor and similar prices are available. And usually have better trained staff.
We went to their "new" outlet along middle road. no menus given, and had to flag a waiter down 5 times in order to finally get our order in. Before we finished ordering a dish, he said "next" while looking elsewhere- absolutely disgusting behaviour. Wasn't sure if he got our orders at all, walked away- table beside us got their drinks before us. 20 mins later, no drinks and we thought something was up. Sure enough, waiter then came and said he didn't "Save" our order.
A further half an hour later, when nothing arrived (table next to ours hadn't received their food as well), to pass time we went to help ourselves to serviettes- some tables were given serviettes; ours didn't. Finally one dish comes- and staff asks again if we want rice. We had already ordered the rice twice! we said yes, for two. And one plate of rice is thrown onto our table, when there are two of us. Now, you don't need a Masters degree to deduce that may not be correct if you are a server.
Another 10 mins later, another dish arrives. I would imagine a basic premise of Thai food is that you enjoy several dishes at once- this isn't a 3 course western dinner, but probably took longer than some fine dining meals we've had.
Food quality is so-so, and we paid $20 per head for 3 small dishes, rice and 2 ice teas. Yes it's not expensive, but so isn't Mcdonalds, which gives better service. Aroy Dee had better get its act together otherwise it's going to be outshadowed by any chain thai places, not to mention Golden Mile, Purvis Street, etc. Never again.