Edmund Ho •
27 Aug 2014 • 1 review • 0 follower
The first time I passed by this place in the afternoon, it seemed to be bustling with a lot of diners enjoying their afternoon tea selection. Having made a decision to come back and see what the fuss is about, I finally did so, and boy, was I disappointed. Props to Artesatiq as it lived up to it's name on the presentation side of things. The dessert tea look amazing when it was served, and it promptly generated a bunch of hate messages from friends who were clearly annoyed at the fact that they were there to join in the action. Unfortunately, that is where the glitz and glamour ended. The Rose Tea was too watered down by the excessive amount of ice that they added into it. By the time you remove all the ice cubes, there goes half your drink. To make matters worst, the ice cream was clearly not stored properly as there were chunks of ice through-out the entire scoop. Sadly, it was essentially drinking water with hints of milk, and this is the main item that cost $12?! The geniuses that came up with this design actually included a smaller glass (what I'd call a secondary item) of the actual tea, but again, it diluted by an over-generous amount of ice. All in all, I paid $12 + GST and service charges for a glass of water which was nicely presented. Hats off to Arteastiq for being able to bring in customers in such high volumes on weekends.
PS. One of the chairs at the table was not cleaned properly before our party was brought to the table. We pointed this out to one of the servers, who said she would get one of her co-workers to come over and clean up the mess. That "co-worker" never showed up, but then again, that chair was not being used so who am I to complain. Well, is that not supposed to be part of the service and experience when you dine in at a decent cafe/restaurant? Oh and, how about the inability of one of the servers to understand that I wanted an empty glass to keep the ice cubes that I removed from my dessert tea. The wise kid came back with a glass full of ice, hats off to you for clearly lacking some common sense.
Needless to say, I ain't coming back to this place, and I would never recommend my friends to do so neither.