Mother's Day celebrations have arrived in the form of Bakerzin's Tango Bianco cake (serves 8-10 persons, $60). Of two cakes (the other is NuttiYuzu - hazelnut sponge cake with yuzu mousse) that are launched today for the occasion, we found this madeline cake with tangerine jelly and earl grey tea infused with white chocolate mousse little sweet, but a good one (if she has a strong sweet tooth) to convey sweet thanks to the most important lady in our lives. Place your order on Bakerzin's website or at any of their counters between now to 30 April and get 15% off the bill.
Bakerzin is normally popular for their cakes, macarons, teas and coffees. Being a regular patronise of Bakerzin as one of my favourite cafe within shopping malls, i decided to try out food other than cakes or macarons. Ordered a salad for a try out, and surprisingly the food did not fall below my expectations. It tasted good and refreshing , with everything in perfect combinations. Crunches are crispy and was not soggy due to water content in salad. Would recommend for anyone to try out.
I like the strawberry cheesecake. One slice for $6.50. I'm not sure if the price has increased further though.
Each time I eat, the strawberry is usually very fresh and the cheese is soft. The bottom thin layer of cake is very fragrant and sweet too. Very good combination, not too much or too little of everything. Just right for me!
I have always thought highly of this branded café and love the exquisite desserts they offer. However, I was utterly dissatisfied with my recent experience.
On 2 Dec, I went down to the shop at night to enquire about the size and price of the cake. It was intended for my brother’s upcoming 21st birthday. I felt really irritated with the new Filipino guy who was serving me. I asked him about the biggest cake size, how much should I buy for 30pax, etc. He totally did not answer my question. He was telling me about the flavours of the cake, served the next customer and ignored me. Bearing in mind that I waited 10 minutes when he served the other customers. Thus, I got really angry and just walked away.
On 5 Dec, I walk passed the café and saw a Chinese girl on duty. So I decided to check out the details from her. She told me about the flavours of the cake that are available for 2kg, 2.5kg and 3kg cake. She even advise me about the price and suitability for the number of people. As I was unsure of the details of my brother’s event, I promised her to order again the next day.
On 6 Dec, I went back to the shop. It was the same Filipino guy. The same thing happened, he served the next customer while I enquired about the cake half way. I believe I took more than half an hour just to order a cake! In the midst of ordering, I was asking about how the wordings were done (because I understand that the wordings are written on the small biscuit). So I requested if they could make the words bigger. It’s my brother’s 21st birthday, that’s why I want it to be big. In the end, that guy showed me a piece of biscuit and said, “Cannot customize. Like this only.” Can vomit blood talking to him.
All the details of the cake, the words and the delivery address were confirmed already. However, my mind was still not at rest about the cake.
On 7 Dec, I visited the café again, hoping that someone can clarify and assure me about my order. It was the same Filipino guy on duty, so I decided to speak to the manager. And it was a female Filipino manager. Throughout the time, they did not answer my concern about the wordings which was too small. I was really exhausted communicating with the both of them and left the café with a “anything-will-do” kind of attitude.
On 8 Dec, I was asked to come down to give them the full address to deliver to. Also, I was assured by a female Chinese manager about my order this time (like finally).
On 17 Dec, which was the actual day of the event, the cake was delivered way too early. The slot that I picked was from 3pm to 6pm. The cake was delivered at 2pm. It was the waitress of Triple Three Restaurant (Meritus Mandarin Singapore) who contacted me and kept the cake for me till my arrival.
At 6.30pm, upon my arrival at the restaurant, I went to check the cake. The size of the biscuit favoured me. But to my horror, the name on the cake was wrong! It was some Indian’s name (Kumaranathan). How can Bakerzin make such a major mistake? This is not acceptable. Shouldn’t you do a final check that the details of the cake are correct before packing, then send out? Yet, on the contrary, the name on the receipt is right.
Immediately, I called Bakerzin Northpoint Outlet and asked them to do something about it. Well, it was the same Filipino guy again. He wasted my time as he could not get what I want, so I asked to speak to the manager. Yes, they were quite efficient as they contacted Bakerzin Paragon Outlet to send another biscuit to the restaurant which arrived in 20 minutes. But when I saw the biscuit, I fumed again. They gave me a small biscuit. What were they thinking? Can you imagine my big cake with puny words that says happy 21st birthday?!
I called Bakerzin Northpoint Outlet again. The manager apologized and admitted that she had forgotten to inform Bakerzin Paragon Outlet about the size. The biscuit then arrived at another interval of time. This time, they missed out the word “21st”. The whole operation really annoyed me. I gave up with the whole hoo-ha.
The sole credit should go to the waitress who helped me throughout the night. She even took the trouble to ask the pastry chef of the restaurant to write the word “21st”.
With regards to that Filipino guy at Bakerzin Northpoint Outlet, I think he is totally not fit for the job which makes me wonder why is he hired in the first place. First, he is unable to listen or get what a customer wants. Second, he is very rude to hang up my call every time without a thank you or bye bye (that’s basic courtesy of customer service). All in all, he is poor in customer service. Shouldn’t there be a proper training or guideline on how to answer/manage calls, serve customers and product knowledge for new employees?
Bakerzin is well known for its cakes. Recently, there was a Groupon deal that would allow 50% savings when dining at Bakerzin. With this voucher, this is the best time to try its main course.
I think many people had the same idea (in purchasing the voucher and trying out the main course). Went to Bakerzin during Friday for dinner at Northpoint. Despite arriving at 630pm, it was packed and there was a queue. Four groups in front, luckily 2 groups in front got impatient and left the queue. In the end, we waited 25 minutes before we got a seat.
We had a hard time deciding what to order.
In the end, decided to order the Meal-Box set as it seems most value for money. Moreover, most people ordered the Meal-Box set. Or to put it simply, I was greedy. The Meal-Box comes with cold drink, bread, soup, salad/potato and even cake of the day!
Diners at Bakerzin can help themselves to free flow of Artisan Bread along with balsamic vinegar and olive oil. But the bread was too hard. Nothing fantastic.
I ordered the Bratwurst Linguini Meal-Box. As it was full house, I was informed that I had to wait around 20 minutes. When the order arrived, I was delighted by the amount of food. The bread was rock hard. Even harder than the free flow of bread they had. The soup was good! Tomato based soup with lots of other ingredients inside that I had no idea. But the angular container made it hard to scoop the remaining soup into the spoon. Potato salad was too dry. Despite both of us being crazy fans of potato, the fact that we were not ‘fighting’ to finish this speak volumes.
The main dish which was the Bratwurst Linguini added on to the disappointment. It was too dry. I did not finish it, not even half of it.. To add on to the disappointment, by the time our orders were served, the cake of the day was changed from Chocolate Etoile to New York Cheese Cake. I am not a fan of cheese cake nor am I a fan of the strawberry glaze on top.
The difference between the Bratwurst Linguini Meal-Box and Carbonara Meal-Box was that instead of the potato it comes with green salad and of course, the main dish was different. Carbonara was dry and starchy. Towards the 3rd and 4th mouthful, you would have started feeling sick of eating it. Moreover, the bacon was very salty.
Overall, the food was disappointing. Bakerzin is better off doing what it does best in, serving cakes. By serving such lousy main course, it runs the risk of eroding its own brand image. Staff wise, it was clearly under staffed. Despite a long queue outside, there were several tables left uncleaned due to the lack of staff. But kudos to the staff as I notice they were always smiling. I will not be back anytime soon in as far as I am concern. The only time I will be back will be for the cakes, which I find over-priced.
*I heard that the warm chocolate cake is a must try. Any one has tried it before?*
Full review and photos: http://foodiefc.wordpress.com/2011/09/01/bakerzin-northpoint/