Mon - Thu: 10:30 - 22:00
Fri - Sat: 10:30 - 22:30
Eve of PH: 10:30 - 22:30
Sun & PH: 10:30 - 22:00
Bakerzin, then known as Baker's Inn, opened its first outfit off Sembawang Road in 1998. Initially, the small patisserie concentrated on the wholesale business by supplying mainly French bread and pastries to well-known hotels and restaurants. Since then, it has established a reputation as an authentic French bakery. In 2000, it introduced its first boutique café serving up Bakerzin’s signature collection of indulgent treats and a choice of savoury dishes. In 2011, it launched the first Bakerzin Artisan Bread store located at myVillage at Serangoon Gardens to provide authentic yet affordable European style bread to customers. To date, there are ten Bakerzin outlets in Singapore and five outlets in Indonesia. Customers are also able to place their orders through our online service.
This is an adapted review from my blog. Full review and more pictures are available at:
My impression of Bakerzin as a confectionery store and coffee serving cafe was challenged when I flipped through their menu and saw that they offered several main dishes as well.
I haven't tried too many of their other beverages, but their Tiramisu Cafecinno has caught my heart with its wafting fragrance, creamy smooth texture and sweet buttery taste, earning a few thumbs up from me.
Bakerzin does not hold back in their serving portion, which makes the price on the menu seemed reasonable. Take Mum's Curry Chicken for example, which at SGD16.50 sounded ridiculously pricey for a such a simple dish, but the servings was enough to feed two adults if they were not ravenous.
It gave me my very first experience with a Chocolate Souffle and Sweet Corn Panna Cotta, and I loved these fluffy desserts. Other confectioneries listed in the menu tempted diners with vivid colors, making you wish you could just order them all, health be damned.
As my friend had a $10 Bakerzin voucher, we decided to go there for tea and made our first order of a dessert platter. A woman who came in to pick up her cake left rather angrily after the staff messed up her order.
...Fast forward 20 minutes...
A waitress comes by to ask us "So are you ready for your order?"
We told her we were waiting for our order to arrive. She checked and told us that the order was not reflected in the system at all.
Okay, so it turned out we'd been waiting 20 minutes for absolutely NOTHING, but the waitress came by to offer her most humblest apologies for us waiting, so we decided to wait some more.
Ordered a cookies and cream cheesecake to while the time away.
The dessert platter did arrive in the end, but we were not compensated for anything, and had to endure the supervisor admonishing her staff in full view of the customers.
Number 2 rule in customer service and PR - Never, ever, scold your employees in front of customers.
Like others, it will be my last visit to this outlet.